We stayed at Marriott’s Kauai Beach Club, a Marriott Vacation Club property, on our way off the island. We booked an Ocean Front Parlor using hold points and got exactly what we wanted - a clean room with a true ocean view. The card named Carrie as the housekeeper, and she did an amazing job - the room was fully stocked and immaculate. Her hard work & that of other housekeepers earned the 4th star for this rating! We were less than impressed with the other employees we encountered. No one seemed happy to be working there. The bell staff seemed disenchanted, and yes, you have to use bell staff at this location. Front desk staff were not welcoming. In fact, we wanted in line for 20 minutes to check in & were improperly charged occupancy tax for a night that we did not actually occupy the room. We were incorrectly told that we had to check out by 10 am to avoid paying occupancy tax, which we knew to be wrong thanks to being educated in great detail about the occupancy tax law the previous year by the staff at Ko Olina Beach Club. This front desk employee had a real attitude— we chose not to argue with him. His behavior was indicative of the vibe we got from everyone else we encountered there. If not for the outstanding condition of our room, this would be a 2-3 star rating. We don’t plan to return to Marriott’s Kauai Beach Club unless it is the only location available on Kauai when we can travel. There are plenty of other lodging options available in Lihue. They don’t have the excellent beach front location of this resort, though, and the proximity to great restaurants. We might try the Royal Sonesta, though. It’s collocated & actually maintains the pool & grounds. The Royal Sonesta employees we encountered gave off the same type of vibe (disinterested, unhelpful, unwelcoming) as the Marriott Vacation Club staff, though. Just don’t expect a warm welcome at either location.
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