The guy named Terry from the reception was nice, helpful and accommodating. We like the free breakfast. Wifi is strong and AC. The room and washroom were all clean. No bad smell even the bed. The kind housekeeping always clean the room , towels and beddings. I will definitely come back. They didn't charge me for the parking.I had good night sleeps and they gave me the chance to choose a room. Because I have senior citizens with me, the first floor that they gave me was very accessible to us.
I recently stayed at the Ramada by Wyndham Niagara Falls Hotel and had a pleasant experience overall. The location is convenient—just an 8-minute walk from the station and a 7-minute drive to downtown and the Falls.
The room was spacious but quite dated, with older cabinets, carpets, towels, and common areas like the lobby and elevators. However, the hotel was clean, which made up for the aging facilities.
The room had a coffee machine, but there was no water kettle, bottled water, toothbrush, toothpaste and slippers provided.
The reception staff were polite and friendly, making check-in and check-out smooth. The room rate was very affordable, and it included a buffet breakfast with hot food, which was a nice bonus.
Overall, despite the dated appearance, the value for money and cleanliness make it a solid option for budget-conscious travelers. No major complaints.
The location was great, the rooms was clean, friendly staff. About 9:30pm the heater in the room started making a popping sound every few minutes. Maintenance came, but couldn't get it to stop. I was taken to another room, but maintenance couldn't get the heater to blow hot air - it was blowing cold air. I was taken to another room - maintenance put the heater on, but it kept shutting off. Head maintenance said to put the heat higher - he did and assured me it would be fine 3rd room. During the night the heater shut off and never came back on again. I woke up at 4am because I was cold. I was afraid to touch the heater for fear it would start blowing cold air, so just pulled the blanket/sheets up higher and went back to sleep. When I told front desk of the issues in the morning on check out, they said they could take off the parking fee, but nothing more because I booked through a 3rd party. I was stressed when I decided to take a night away. The stress of being ushed around to 3 separate rooms and then the heat going off when it's still cold outside created even more stress. Staff was friendly, maintenance was helpful and friendly, but let's face it, I went there to be relaxed and de-stress. Didn't happen.
ผผู้เข้าพักThis was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
ผผู้เข้าพักOverall, this was a nice little place to stay. You can tell it's an older facility, but seems to be fairly well maintained. Pretty clean overall, though the floors were a bit sticky. The setup of our rooms was nice as well. I'd probably stay again if I were ever in the area.