"⭐⭐⭐⭐⭐
After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff.
I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably.
The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again.
Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!"
"The room that I stade the air conditioner made aloud noise when running. The hotel was out darted it is in need of a face lift. The hotel staff will not change your linen or do anything in your room if you are booked in for a week. They if you want clean sheets or tiles you have to bring them to the office and exchange them. If you have a stain of on them they are going to change you$25.00 per item even a face or hand towel. I thought that was crazy. I left a day earlier than when I was supposed to. I did take a video of the room. I just have figure how to up load it"
"The big issue was that we arrived at 12:30am after a long travel day and had to wait an hour to check in as the computer was going through an audit process. Otherwise, things were as expected."