The absolutely worst experience! I’ve never been met with an attitude this bad from a receptionist. Tuesday, WE made a mistake by driving into the hotels parking. We ask in the reception if we can get out again, but one of the receptionists (with very bad English) tells us that it is okay for us to stay there, even though we wanted to get out. Already there we had a bad communication because of his bad English. So he lets us stay parked there thinking it’s 15 euro pr. night/day. Two days later we came back to get our car. The receptionist (woman) starts to scold us out, saying that WE COULD NEVER park here if we were not guests! And we politely tell her that her coworker told us two days earlier that it was okay. (Everything should be on their camera) She said that NEVER EVER would her coworker tell us that. I then ask if she thinks we are lying? Treating us like 3 dogs from the street, I’ve never been talked to in that way. She then gets her “manager” or whatever he was, then he starts telling us that we have to pay 100 euro for the two nights, because we are not guest, and apparently it says that outside, but we talked to another receptionist two days earlier who told us different. We then told him that this is because of bad communication from their coworker and the mistake is on both sides. He tells us that our car could be pulled out by a truck and then we can pay both? So basically threatening to call someone to get our car pulled out. And I respond that we can drive our car out ourselves and no need to threaten. We NEVER said that we wouldn’t pay, but simply discussing what we should do about this mistake. And of course we know that if we had parked in there and did not see the sign it would be our fault, but we were TOLD different in the reception BY A RECEPTIONIST. I am still in shock over the attitude and I told them that their attitude was so bad. We payed the 100 euro and got out. I want some money back because THEY misinformed us and treated us like we’ve never been treated before. I worked at a hotel in Denmark and we would never talk to a guest like this. Simply not okay. I hope you get your attitude fixed.
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