The girl on the front desk is about as cold as our breakfast was. Was greeted with barely a look & hello, took my $420 for the night and handed me the key. Was told there is parking ‘over through there’ and walk through the glass doors, that was as far as the instructions went. We were out at 4.30 so I called to ask what time breakfast needed to be ordered by, I was told it needed to be in by 4.45, I was nowhere near the hotel so I asked if she could lodge the order for me, she declined and reluctantly told me I could pop it under the door at reception. Breakfast came, cold, and with onion in the breakfast roll which was not on the breakfast order sheet, my request for bacon was also ignored. When the call came through to process my card for breakfast, after paying I gave the feedback that breakfast was cold and that the breakfast burger had onion on it which we can’t eat, I was told that if I scanned the QR code in the room I would have seen that it has onion on it, really unhelpful unless the breakfast slip actually tells you to scan the QR code in the room to get a detailed description of the egg and bacon burger to see if it has anything other than bacon and egg on it. And would actually be more helpful if you could scan a QR code and order breakfast through that instead of having to walk all the way to reception to drop off a piece of paper to order food in 2023. Other than that, room was clean, bed was not overly comfortable but was fine for the night. I’ve not spent a night in Shepparton where the local hoons don’t do burnouts until the early hours of the morning, and this night was no exception. Rooms at the front allow a lot of that noise to filter through so be aware of that. I would stay again but no on a long weekend where they charge a premium but don’t provide the usual services, there was no dinner room service even the info book said there is 7 days a week. Reception closed at 5.
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