"We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room."
"Hotel is great, clean neat and comfortable
Staff is attentive and helpful
Rooms are clean and comfy
Hotel is in overall good for staying and relaxing"
"As usual the servers and bartenders were excellent
Roberto Gilberto Hector Belmai Angel we’re all great
Erika Was excellent as a server Hector was very good Can’t wait till the new bar and pool seating is completed"
"Excellent hotel, all services are perfect to relax and enjoy your vacation, with amazing swimming pools. I truly consider it an outstanding resort. They also offer great activities and a very personalized service. The staff is always very friendly and welcoming.
Note about prices (they vary a lot):
I stayed here during the low season and paid around $120–150 per night, which was a great deal. During the high season, however, in the week of Thanksgiving, I paid around $400 per night… which was crazy in my opinion, but I did it for my girlfriend 😅
The only downside is that pool bar prices are very expensive, and the same applies to the restaurants inside the resort.
A big plus: there is a small Starbucks and a mini supermarket on the ground floor, which is extremely convenient."
"There is an important thing I have to mention here. Hope everyone is aware this situation before you book the hotel. Trip.com misled me about the price and what included when I booked my room. There were some room types without breakfast or meals. I tried to call the hotel to verify because they’re supposed an all inclusive hotel. I found out I’m right. No matter what room type you paid for. It supposed all inclusive package but trip.com tried to mark up more for the price in order to confuse people if they want to get all inclusive packages.
Pros :
1. All the restaurants are good but they have specific schedule. You have to check which restaurants are opened everytime.
2. The room was clean and the view was stunning.
3. The room has a small place for room service.
Cons :
1. There were lots of salespeople around the lobby. They always try to sell their club membership. Especially, the first day when you checked in. They are pretty aggressive though.
2. Location is a little far from the main street.
3.It’s a party so you can always hear loud music during the day until 10:00pm. Just pick somewhere else if you’re not a party person."