Things to like: pleasant modern boutique vibe in the small lobby area, offering complimentary flavoured water (and croissants later in day). Excellent level of cleanliness. Most staff obliging and friendly especially the male receptionist in the evening. Organic breakfast. Good sized room with comfortable bed and pillows, plus functional bedside tables with adjustable reading lights, usb charge points etc. Air con. Middling: room felt soulless with no cheerful pictures, hard (vinyl?) floor, table too small for keys, phones, brochures, and usual travel paraphernalia. Same with the otherwise well equipped bathroom, but instead of drawers under sink it would be better to have some shelving where his/her toiletries could all sit out. Poor: getting hold of some fresh milk for UK tea drinkers depended on who was at reception. On day of arrival before I could buy any it was reluctantly supplied in a miniature jug! View was of big factory belching out steam from tall steel chimneys, and a delivery yard for lorries. So not scenic. Awful: attitude from “M”. On last day, I had just taken my leave when I remembered something and returned to check in desk. Sorted, I went to leave again but was then asked how many breakfasts I had had. Two, times two, I replied thinking it was just conversational but then: Had I paid? Why, yes, of course. (Breakfasts were paid for as and when booked the day/evening before.) Could I prove it? Did I have the receipts? I was confused. What were they saying and, if I hadn’t intended to pay for the breakfasts, would I have “admitted” having any in first place. Didn’t they have a copy of the receipts? They should have but apparently, not mine. So, in this heat you want me to start unpacking my luggage to see if I still have them buried away. Yes. I take my luggage to an area where I can start to dismantle my cases (it’s very hot by the way) and start sifting through when I’m told that one receipt has been found. But is the only one, there are no others. I keep looking and am actually tearful. I feel like a criminal, certainly treated that way. I finally find a small bag with the majority of my receipts and start going through them when I’m told from the other side of the lobby, I’ve found it. I look up. Pardon? I’ve found it. Sorry. Not really what I would call a heartfelt apology for what I’ve just been put through. I repack my cases and leave. Just to add. The only food my companion and I ate that same day was breakfast from the hotel. I’m a pensioner and she a fit healthy teenager who ate some cold buffet meat and croissant which I did not. A few hours later she was feeling nauseous and by the time we caught our train she was sick twice and not well for a couple of days. I cannot say for sure it was the breakfast which appeared to be fresh and kept well but on the other hand it was the only food she had eaten. To conclude, we had encountered so many very lovely, kind French people on our journey that this was a very sad
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