We stayed here with a group of 3 total families in 3 separate villas for 4 days, 3 nights, and it was one of the best vacations to date! Upon arrival, we were greeted by Blaise, the General Manager, and his wonderfully trained team of hospitality professionals. Even before we arrived, we were contacted by Tin from Concierge and he advised that we pre-order our lunch menu so that we could check-in, and then go eat at the restaurant. Everything was perfectly timed and synchronized which was really important for us since we have 2 infants who are only 5 months old and they are following a strict sleeping schedule - so in turn, it's important that we follow a schedule to accommodate the babies. The food was FANTASTIC! So many great options, and John Oh, the Executive Sous Chef even went out of his way to prepare a special Korean set menu for us on our last night. It was like we were having a feast in a premium restaurant in Seoul, but were actually in Hoi An, Vietnam enjoying this meal. Breakfast, Lunch, and all the meals were wonderful, and we probably ate more than we should since it was so good. The Director of Food & Beverage, Sudhir, was also always around and super accommodating making small talk, asking us how we were doing, giving us advice on what we could do in terms of activities, and also incredibly personable. Monica, Tin, Thao in the business center, and so many more team members here offered 5-star+++ customer service with a smile, and a genuine caring mindset. This is one of our favorite hotels that we have stayed in during our travels throughout all of Vietnam, and definitely a most memorable trip. This is also a VERY FAMILY FRIENDLY resort. With our twin 5-month old babies, they offered us more than just the standard cribs. They had baby monitors, baby bottle warmers, baby bottle sanitizers, baby bath robes, and so much more! Even gave us books for us to read to them at night time. We can't wait to return, and HIGHLY RECOMMEND this quiet paradise of a getaway to any and all visitors. The only area of improve and this is not on the hotel staff, but more of the hotel design so not sure how much can be done about it - it is not really handicap or baby friendly in terms of getting around in the common areas such as the pool, restaurants, etc. Specifically, there are no ramps only stairs so we had to push our babies in the strollers then pick them up and carry them up and down the stairs. What a great way to start the 2022 Year of the Tiger!
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