The hotel dumped me upon arrival (I arrived at 18:30, so not exceptionally late). First, I was told a whole floor was affected by a flooding. Later, I was told there was a problem with a guest that was so intoxicated that she had to be taken to hospital, thus unable to check out, making my room unavailable. In the end, I was told there was a conference and the hotel was simply full/overbooked. No prior notice, no real excuse, nothing. I was simply told to go to a different hotel (Zentrum - which turned out to be a very good hotel), but I wasn't given any options. When visiting a city for the first time, it takes some time and effort to find out where you want to stay, and you then look for a good deal. Being just sent to a hotel in a different part of the city is simply not ok. Furthermore, the receptionist of the Bristol showed me quickly on a her phone that it would only be a short drive to the other hotel. However, google maps did not seem to know about all the blocked roads due to road construction going on in Chisinau. After driving in circles for 20 minutes, I parked my rental car and walked. It turned out that in order to reach the other hotel, you had to drive into a one-way street in the wrong direction (sic!). The Bristol has a brilliant location, that's why I initially booked it. But it is not a hotel to be trusted. Just stay away from it! It is obviously very badly managed, and customer service is an unknown concept to them. If you know that you are overbooked, contact the guest in time, and discuss possible options. The room had been booked and prepaid weeks in advance, so simply telling me upon arrival “sorry, you will stay somewhere else” is a no-go! I do spend around 50 nights in hotels around the world every year, usually in the 4-5 star category, but something like this has never happened to me. Unless you like hotels that simply ”walks” you, or hotels with guests that are so intoxicated that they have to be hospitalised, or hotels where water leaks that flood an entire floor seem to be a regular occurrence, stay away from the Bristol!!
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