"В пешей доступности от жд вокзала.Персонал доброжелательный и отзывчивый.Да,отель не новый-но прекрасное соотношение цена качество.Не знаю кто пишет о грязи-бассейн чистый,в ресторане бокалы,принадлежности для еды все чистое.Напротив отеля винный магазин,что очень удобно,кафе где можно вкусно и недорого поесть.Однозначно рекомендую к посещению!"
"The hotel was good overall and we enjoyed our stay. Unfortunately, during checked out I saw that money has disappeared from my ba. The money was only returned after I clearly stated that I wanted to file a police report and they saw that I was actually willing to wait for the police. Guests should be very careful with their belongings and bags"
"فندق جيد ونظيف و خدمة جيدة أنا أعجبني❤️
Staff checked me in early, polite and very professional. Breakfast and service was good. Very pleasant and quiet hotel, will definitely stay again."
"Good location breakfast was very good, plenty of different and delicious options available. The room was mediocre at best. Worth a quick layover if in Marrakech as I had another hotel booked for the length of my stay I preferred something reasonable for half the day I was here."
"The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech."
"Actually is a nice hotel but lack of maintenance, I booked 2 rooms with my family… my shower room, the water was leaking into my bedroom…
And it seems the hotel really lack of maintenance… the aisle, the wall and the cleanliness…
And the bad thing was… the staffs and the lady manager argued with my wife about umbrella 😖😖😖
Need more training 🥴
And the scrambled egg ham and cheese breakfast so bad taste 😣😣😣
The hotel no air con during the winter… air con only when summer time… and we have to open the window to get the air cool and the noisy sound outside the window makes us couldnt sleep well…
Idk why Christiano Ronaldo want to be the partner of this hotel…🙄🤥🤪🙄🤥🤪
Rooms: 2/5 | Service: 2/5 | Location: 5/5
Food and drinks
Bfast not nice especially the scrambled eggs"
"poor rooms need updating. reception staff are good, roomservice staff poor presue you to tip them by not provding the necessary like towels and such... I wont thin i will be back"
"Great hotel that I experienced, the staff was friendly I enjoyed my stay. Hotel cleanliness is good, and everything looks good, highly recommend staying during Malakesh, if you come from the train or flight."
"The hotel’s staff are friendly and welcoming. The location is perfect for taking a train since it’s 5 minute’s walk from the train station. The breakfast is the best that we have had among the hotels we stayed in Morocco. We’re happy to recommend the hotel to anyone who wants to visit Marrakech and takes trains."