"It was rly amazing, the Hotel looks so impressive inside and you can discover so much. The stuff is very helpful and kind. What i not liked.
- the security stopped me and asked if i am a guest i found it a bit of insulting. At the end he not even apologized for asking.
- we booked 2 rooms. instead of bringing both of us in each room they brought me and my friend to my room and just after asking they setuped the room for my friend
- i used the minibar and drunk one beer after i wanted to pick the 2nd one i figured out someone drunk it already and putt it empty in the fridge. My luck i could solve the issue quickly with the stuff and i not had to pay it. But at this price just disappointing.
Overall we had a great stay and it was very comfortable in the room and the park is great so also the cocktails and food.
If i would come back, yes with my Girlfriend a bit longer to discover more whats hidden in this Magical Hotel"
"Very nice hotel, very friendly and attentive staff. Could not fault anything really. We got a massive room, very comfortable bed. The hotel is very big and has many amenities that could be used during our stay. The pools are great indoors and outdoor. We didn't have any food there apart from the breakfast, which is was also very good. So much choice and selection. The coffee was a particular highlight and the pancakes. Overall a really nice stay for our last day as it was so close to the airport which meant we could really just relax in comfort before our flight. The hotel has a mall and super market next door so everything is catered for. Recommended!"
"Dear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad"