โรงแรมพร้อมระเบียงในมาร์ราเกช

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

This is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants. We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum. There are also many patios to relax in although we could not make full use of them as the weather wasn't great. The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals. Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever. We will return

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.

The hotel looks beautiful! Even if you don't go anywhere it would be enjoyable. The location is great as it's attached to Menara Mall so everything you may need is nearby. I visited with a friend for my birthday and arrived to a very beautifully arranged room with Happy Birthday cushions and even found a cake in the room in the evening! It really made my day and I am already planning to go back! We used the spa and had a nice luxury treatment as well. The staff were very accommodating and managed to book us in and the laundry service was also very speedy. Overall I really enjoyed my stay and would recommend it.

Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful. Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location. I gladly recommend this stay

Great resort for active families who like their sports. Includes paddle ball, full size football pitchel, basketball, volleyball, table tennis and lots of aqua activities. Good gym & indoor pool. Heated outdoor pool as well as a number of other outdoor pools. Includes VR/ gaming and arcades. Variety of entertainment. Lovely aqua park and water ropes course included for over 150cm people. The lobby bar is brilliant for coffee and amazing bakery. Also great for watching football. Rooms are large, modern and well equipped. Food is varied. Nice choice of non - veg like king prawns, smoked salmon, chicken kebabs, turkey steaks but can get repetitive after a few days. All inclusive drinks are good. Free shuttle bus to Medina is useful. 30 minutes away. Negative points is mainly really poor customer service, bad communication and some rude staff! Not 5 star service or attitudes! This is a number of staff from reception porters, ,bar & restaurant staff

วันที่เช็คอินฉันมาถึงช้ามากและบอกว่าฉันต้องการห้องที่เงียบสงบจึงถูกส่งไปที่มุมด้านในสุด เมื่อฉันเข้าประตู ผ้าม่านไม่แน่น และฉันรู้สึกแย่ยิ่งกว่าเดิม ฉันขอเปลี่ยนห้อง โชคดีที่เปลี่ยนห้องได้ค่อนข้างเร็ว แต่ห้องชั้นล่างเปลี่ยนเพราะมีระเบียงบนระเบียงชั้นสอง แสงไฟจึงไม่ค่อยดีเลย อาหารสามมื้อที่ฉันกินไม่มีวันหมดเพราะอาหารเช้าสิ้นสุดเวลา 10 โมงเช้า อาหารกลางวันและอาหารเย็นก็คล้ายกันและไม่มีอะไรจะกิน ฉันไม่เห็นอาหารทะเลใด ๆ ยกเว้นปลาย่าง รูปภาพนั้นหลอกลวง มีสถานที่ให้เล่นค่อนข้างน้อย แต่น้ำในสระอื่นที่มีสไลเดอร์นั้นเย็นจัดจึงแสดงได้เท่านั้น

Travelled during ending Feb. Very cheap affordable hotel. Booked for 2nights -£95. Staff allowed us to extend check out time to late for free. About 15-20mins from city centre Has multiple outdoor pools for adults and children. Have children play area . Outdoor gym and indoor gym, tennis court and basketball court. Very decent hotel .

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

The breakfast is rich, the bread is delicious, there are Egg cakes, and the room is large and clean,Relatively close to the scenic spotNo drinking water provided, too few socketsThe big bed has been converted into a standard room for me, but the boss didn't care, but he still tricked me