"Our honeymoon at your hotel was truly unforgettable. The scenery was breathtaking, and we had a wonderful evening at the revolving restaurant, which boasted not only magnificent views but also a delightful atmosphere.
However, what impressed us most was the incredible honesty and integrity of your hotel team. My wallet was lost, and the hotel staff went to great lengths to find and return it to me; their kindness truly saved our trip. We sincerely thank Mohamed and his colleagues for helping my husband recover his wallet, and also thank Alaa Ahmed at the front desk for her warm and professional service, as well as many other friendly staff members. Their kindness made our honeymoon even more perfect. We highly recommend this hotel to all guests seeking excellent service and a wonderful holiday experience!"
"It has a good view of the Nile river. Their service is great, especially security team and luggage team are excellent.
Just one thing is that this hotel is old and a bit out of fashion. And swimming pool looked good, but the water temperature was not warm enough for us."
"Everything was perfect, the place is marvelous, the staff is extremely nice. We stayed in multiple different bedrooms because of us booking last minute, from dorms to private, but any kind was a great stay. Thank you again for your help, this is the real spirit of hosting."
"The front desk staff, Amr tried his best to give us an early check-in. I had booked the hotel very early and had requested for a high floor. We were given the 3rd floor (out of 6 floors) saying it was a high floor, it was the last, corner room, noisy at night with music till late at night from the park and also the door that was shared with the adjacent room was being rattled and woke us up. Instead of a huge double bed we got twin beds pushed together with a dent in the middle and separate duvets tucked under. The room was cold. No blanket, no bathrobe, no slippers, no toiletries other than soap and shampoo.
We were forced to keep our luggage at reception for the porter to bring it to the room. This was delayed almost by half an hour, when we could have easily done it ourselves.
The next day, the staff who cleaned the room, separated the beds again. She took away the dirty towels and didn’t replace them. The pillows the hotel provides are like huge square cushions.
Breakfast had some variety and the chefs cook some tasty dishes.
We chose this Accor hotel hoping to have a great anniversary experience, but instead it was ruined. The cost was very high and not worth it. On our last evening, we received 2 phone calls via the room phone interrupting our evening leisure. The calls were made about half hour apart and was from a female asking us if we enjoyed the breakfast. She said she was from housekeeping. We found this odd. We are very disappointed with this whole experience especially as I am an Accor member and for the price we paid. Our 28th wedding anniversary was ruined!"
"We stayed in this hotel for more than 2 weeks. It is a mediocre hotel which is acceptable if one does not expect a good standard. The lobby ceiling is low which is not usual for such big hotels. The bar and the restaurants are not very attractive. The food in the Italian restaurant was of a very low standard and we returned it and skipped this meal.
Our newly renovated room in the main building was well acceptable which we experienced after we moved from a very old style room in the tower.
It is not far away from the airport and can set e well if one does not expect much.
Annoying was that upon checkout it took 15 minutes to proof that our booking had been prepaid which is a other indication for the hotel's organisation and standard."