โรงแรมแชเนีย

Die Lage des Hotels ist definitv sehr gut und ein Plus Punkt. Wir wurden freundlich empfangen und die Dame an der Bar hat uns ein Willkommensdrink gegeben. Das Hotel wirkt am Eingang recht hochwertig und man fuehlt sich gut aufgehoben. Ich würde sagen es hat kein 5-Sterne Niveau, aber so um die 3,5-4 absolut. Das Zimmer das wir bekommen hatten, hatte leider keine Fenster (in der Beschreibung stand es gibt eins). Kein Problem für uns. Unsere größter Kritikpunkt ist, da es in der Dusche keine Tür gab, weil diese entfernt wurde. Somit konnte man leider nicht richtig duschen ohne Wasser nach außen zu spritzen. Als wir es beim Empfang bescheid gegeben hatten, gab es leider nur ein „wussten wir gar nicht“ und lieber ans klingelnde Telefon gehen und den Gast stehen lassen. Wer soll es dann wissen wenn nicht das Hotel, leider somit weit entfernt von 5-Sterne Service. Eine kleine Entschuldigung hatten wir erwartet, und das man sich dem Problem annimmt. Finde ich wirklich Schade, dass man so viel Geld und dann ein Zimmer bekommt, welches nicht dem Standard entspricht und eigentlich nicht auf dem gewollten Niveau ist um an Gäste vergeben zu werden. Zum Glück haben wir nur einen Tag hier verbracht und vorher in einem richtigen 5-Sterne Hotel die Woche verbracht. Ich kann hier wirklich nur overall 3/5 Sterne geben.

The location of the hotel is perfect for us. Near the Marina (approx. 5-10 mins). The shopping areas are also nearby and walking distance, including to the market. There’s a wide range of restaurants and cafes near the hotel. Let’s start with the reception area: Well lit, ‘Gatsby-esque’ style which was lovely. Receptionist was welcoming and helpful. The bar has seating areas in and outside which was also fab idea. There’s those sweet little touches of free biscuits and ‘detox’ water and they were beautiful. The room we had was at the fourth floor, near the restaurant and luckily not opposite the elevator. In the room: amenities were available (I.e. ironing board, iron, hair dryer, safe, coffee/tea facility). The usual small fridge, hangers, wardrobe, and smart TV. Fully AC in the room. The controls of lighting and blinds are automated by a touch pad/panel. There’s a lovely touch of an available balcony with seating and a table for two. Though the views were not really much to write home about, it was still a nice addition. The service we had during our stay of 9 nights, was not smooth sailing though. For my husband and I, we try to help by not having the room cleaned or towels changed often, hence it’s every other day that we usually ask for the rooms to be cleaned and the towels we usually aim not to change it unless needed after a few days. To start with, when the room was cleaned a couple of times, the amenities were not replaced (I.e. milk for the coffees/teas) that we used the previous day. We asked reception over the phone, the instructions perhaps due to language barrier resulted in having more coffee pods instead of milk! A few days later when our room was cleaned, the towels were taken (which we did not want them to change) however, not replaced. I phoned reception for the towels at approx. 14:55H that day and an hour later, I went down to reception to remind them of what I have asked! Which was very frustrating as I did not receive any apologies. This is what I am not expecting service wise from a highly rated hotel. The breakfast was beautiful. The views from the restaurant (4th floor) were OK and nice. The outstanding thing that I’ll always remember is the friendly and professional approach of the waitresses. They were fantastic!