"*The guest villa was nice, clean, and comfortable.*
We had a small issue at check-in though. The check-in email only came in at 4:30 PM, but we arrived at 3:00 PM. Plus our room was changed from 201 to 101, so the code we got didn’t work. Luckily the staff was there when we arrived and helped us check into the new room quickly.
*Facilities:*
Washing machine is paid - 6kg for 400 Yen. Dryer is 100 Yen for 30 mins but clothes don’t get fully dry, so we still had to hang them out. The drying area is small but clean enough. Bathroom was clean too and overall facilities are good. I love the shower, Handheld shower head
*Location:*
Great spot, close to the station and a 7-Eleven convenience store.
So sorry, I forgot take photos. Beds are comfortable, tpp"
"To be fair, wasnt able to stay in the hotel since realised only 1 day before check in date that
- there isn't luggage holding or storage available
- yamato does not pick up luggage from here
- go apps does not help since no taxi driver accepts pick up from this location
As we were travelling as a relatively big family with more than 6 big luggages and owner did not response to my reachout timely, the location and inconveniences to arrange for transport resulted in us changing our itinerary and missing out on staying in the hotel. We feedback to owner and Trip.com for mitigation if we can get some refund back, but to no avail.
All in all while we understand its not owner's fault, I do wish they could reply promptly on enquiries and also review their cancellation and refund policy."