This hotel has a good, central location. But it is very loud. First, there is construction noise. That will be temporary but it is disruptive -- and it starts VERY early in the morning. It is sufficiently disruptive that the hotel should have closed during the construction. I know they want to maximize their revenues, but it should not be at the expense of the guest experience. Even worse, though, is the ridiculous amount of dog barking. The hotel sounds like a kennel. This is a hotel that clearly prioritizes dogs over humans. It is lovely than they allow dogs, but they really need to do two things: First, they NEED to have at least one dog-free floor and offer rooms on that floor to those guests without dogs who want it. Second, they NEED to tell guests that bring dogs that the guests are responsible to ensure that their dogs are not barking at night (10 pm to 8 am, or whatever). If someone has a dog that barks all night -- and the owner is not willing to use a muzzle -- then they should not stay at a hotel that accommodates human guests. It is not reasonable for the hotel to put me in a room next to a ”guest” that loudly barks -- incessantly -- all night. This really NEEDS to be addressed IMMEDIATELY. It is a huge problem for your human guests, I do not think it is sufficient to say ”we will take your comments into consideration” - as the hotel has said to many prior guests who made the same comments. This completely destroys the experience for human guests. The hotel should have a sense of urgency to address this problem.
The best location for a relaxing weekend trip. Great staff, great location, great restaurant! Recommend doing the room with breakfast included. We not only had breakfast at the Overlook restaurant we enjoyed as well. Very good food, service and atmosphere.
Darrell in the dining area is very friendly and hard-working. We appreciate his hard work . Our room was very clean and the location of the hotel was very convenient. We enjoyed being able to sit outside at the tables and the fireplace is very nice. I did use the exercise room and was pleased that the equipment was all working and the area was clean.
SsevendredgersI love how clean and comfortable the room was with a window looking into greenery. The bed reminded me very much of my own and there were plenty of pillows to make myself completely comfortable. The buffet was well stocked and organized, unlike a lot of hotels that won't replenish the hot items like eggs and potatoes. Loved the variety and gluten friendly options. The hotel is convenient to downtown Asheville so it was just right for not being inside the city but near enough to have everything that I wanted accessible. While everything was great, more importantly the staff was very friendly, and the effort the they made in making possible my request to be out of the way of high traffic areas and facing the greenery was awesome - I was there to get a lot of rest and this was the most important part of my stay. I recommend this hotel and will stay again when I am in the area for sure.
We had a great stay at the Candlewood Suites in Asheville. What an amazing little town. Hospitality was great - I would recommend training staff better in the area - no one seemed to be from Asheville to give recommendations or advice - but that didn’t affect our trip. The rooftop bar and lounge area was our absolute favourite - and the teens in our party lived the proximity to McDonalds. We didn’t walk anywhere else but lots to do and see in the area.