Stayed here overnight on the way back to Channel Tunnel at the end of a 16 night road trip. The last of 5 hotels we stayed in it met our expectations in most respects. Well located. Parking directly underneath the hotel (public car park) with a lift straight to reception.(Parking Europe). Thoughtfully planned room and bathroom (full length mirror, quiet air con, fridge, water). Very clean and quiet (despite our room overlooking the station). Polite and efficient reception and bar staff with reasonable bar prices and a nice little outside terrace to have drinks on. The only negative was the included breakfast. We arrived at the breakfast room at 8.30th to find every table covered unused plates/mugs etc with chairs and tables randomly scattered. This wouldn’t have been an issue if there had been any staff hurriedly dealing with the mess (which we thought had maybe been caused by a coach party eating and leaving together?) but it was a full 20 minutes before the staff even noticed (despite there being 2 members of staff on duty). Items were slow to be replenished and all the honey and jam dispensers were empty. When the tables were finally cleared, it was by means of a large catering trolley with attached bin bag being pushed round the dining room, which we found quite intrusive. The actual breakfast offering was lovely - fresh orange juice, delicious yogurt and a great selection of pastries/ cereal etc, it’s just a pity about the ambiance, and lack of customer care shown by the breakfast attendants - perhaps they were just having a bad day? Despite the above we would happily return to this hotel if we visit Arras again.
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