I was very excited to visit this Hotel with beautiful history and architecture by Itami Jun. The property is beautiful but not well managed/kept with weeds outgrown and torn tatami in the korean style rooms.
As a foreigner, they do not offer tours in english or english translation of the property so you're left wandering around the tour without knowledge. One member of staff knowing english would have helped greatly but there was not much support, especially from the hotel manager who was not welcoming or helpful in the slightest. Lee Jung Min - hotel reception staff was very helpful and tried to translate on the architecture tour as best he can and also correct the customer service that the hotel manager couldn't care to. The mroning of breakfast he almost turned us away as we arrived at 10am and he said we would have to rush as they close breakfast at 10:30?! i've never heard of that and that should not be the case, if so, it should be stated during check in. For the price of the stay, i would expect high customer service. Highly Disappointed!