ผผู้เข้าพักHotel could seem abit dated, but everything is very clean. There were a few stink bugs during our stay but it could not be helped as it was autumn season, and the hotel staff helped to catch them where possible. The sulfur smell in the hallway could be quite strong for some people, but I think it's a natural part because of the onsen.
Staff were very kind and helpful. Can consider going on their guided trekking programme as they were very considerate in making the trek fun and safe for us.
The buffet food is very good! Every dish was done quite nicely and they change most of the menu for the two days I was there. Did not regret getting it.
SStaliciousWe had a pleasant stay in general. However, room ceaning service needs to be improved. Our group of people have a few bad experiences.
1) after returning to room after the day, there was a used mask left in the bathroom. There’s also a day without providing onsen towels and we had to bring over the mid size ones
2) the door of my friend’s room remained open after the cleaning service (a 3M sticker with なすし2 sticked on wall). Glad there’s no missing items
3) another room, there was blood and urine stint left on the toilet cover!
I hope the hotel can take it seriously as it indeed ruins the brand of IHG and bad customer experience.
WWai Kay ShiuThe welcome desert is very nice. The dinner is a set course with abalone, beef and also come with buffet choice, it's out of expectation.
The onsen is good. In the evening, there was local dance show.
ผผู้เข้าพักThe hotel nestled in the middle of Iwate and Akita Japan with an amazing sceneries of mountain. The accomodati on is super comfortable with an amazing view of trees and mountains covered in snow. The other highlight of this place is the culinary experience this place got to offer the course dinner and breakfast that uses locally sourced ingredients from both Akita and Iwate prefecture and the presentation of the cuisine that brings out the quality and the stories of the place. Overall an extraordinary experience and worth a trip of its own.