The most notable parts of our stay were the service and the hotel design. Firstly, the hotel is beautifully designed with such a peaceful atmosphere. Secondly, we experienced some issues with the amenities but the service by the front desk and other staff was excellent.
Our issue with the amenities was a shower that did not drain the used water, and therefore prevented us from using the bath tub which was meant to be the defining point of our stay at the hotel. Once the water finally drained at midnight, the drain started emitting a stale, moldy smell that filled the room.
The front desk staff were quick to understand and apologize for the issue with the amenities and stated that they would resolve it ASAP for next guest.
โรงแรมใน Floral Water Bay Hot Spring Resort, ต้าอี้
ราคาต่อคืนเริ่มต้น:BRL 402
9,5/10
ยอดเยี่ยม
ผผู้เข้าพักI can't say enough about how stunning this hotel is. Nestled in a breathtaking mountain area, the natural beauty all around is truly captivating.
The hospitality we experienced was exceptional. Our host went above and beyond, assisting us with everything we needed. He even provided transportation and cooked delicious meals for us, making our stay incredibly comfortable and convenient.
Our room was nothing short of spectacular. We were given a top-floor suite, boasting a spacious terrace with panoramic views. It was the perfect spot to relax and soak in the scenery.
The breakfast each morning was delightful, offering a variety of tasty options. Overall, our experience was fantastic, and we can't wait to return.
SSushi is lifeBeautiful place, as depicted in the photos. Service and food were great. Bed was super comfortable, shower was hot and strong, toiletries were of superb quality. We went with our elderly parents and they loved being in nature and having such fresh air everyday. It feels like a peaceful oasis away from the hustle and bustle of the world.
Note that there is no nearby shop as the hotel is halfway up the hill and the hotel restaurant is not open throughout the day. This was not an issue for us as we were able to order food delivery with the guidance of the hotel staff. Also, this is much nearer to 街子古镇 and is quite a distance to the main 青城山 area. We loved 街子古镇 though as it is much less touristy than the main 青城山 area and spent an entire day exploring the town.
What could be improved:
- During our first day there were issues with wifi and the room heater. Although the staff responded to our requests for help immediately, it took a few hours to fix the wifi, while the heater was only fixed the next day. Service was very pleasant though and I appreciate their sincere updates as I understand some things are beyond control. I do wish they could have checked the heater beforehand.
- There was no tour of the grounds when we arrived, nor an introduction to the free activities available as part of our stay, so we had to explore the place ourselves and ask for activities such as: calligraphy, horse riding, free car ride to the Qingchengshan train station.
All in all, despite a few hiccups, it was a very comfortable and restful stay. Thank you to the team for taking good care of us!