Great hotel. I had an Executive King room and I really enjoyed the executive part of it. Executive rooms are situated on the floors 15-18 for better views and also the complimentary access to the executive lounge from 8.00 to 20.00 hours is included in the price.
I had a wonderful stay at this hotel. Everything was excellent — from the clean and comfortable rooms to the friendly and helpful staff. The location is perfect, and the service exceeded my expectations. Highly recommended!
Very nice hotel, room is spacious with comfortable bed and pillow, well equipped with all we need in hotel room. Breakfast is amazing, a lot of various delicious food, bread, even has some bacon adn the best thing is all Halal, so for Moslem is worry free for eat anything. This hotel is inside hotel complex and unfortunately the day we stayed, there's UNESCO general assembly that made us unable to access hotel without special car/taxi with ID UNESCO. But doesn't matter, I really have good experience stay at this hotel. Receptionist staff Akbar was very kind and helpfull. Definitely will stay at this hotel again whenever visit Samarkand.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
We recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
Красивый отель, внизу винный погреб, находится рядом с жд вокзалом, пешком 12 минут - это удобно! До центра города нужно ехать 20 минут на такси.
Из минусов: холодно было, нет отопления в номере, ночью замерзли ! ! ! ( на улице было 10, соответственно в номере тоже холодно), окна на дорогу, слышимость ужасная! Слышно все, что на улице и в коридоре!
Запах сигарет в номере! Похоже в номере курили, мы проветривали, но не выветрилось! Просили поменять номер, но нам отказали, сказали, что нет свободных номеров! Неприятно!
Продлили номер на 6 часов за половину стоимости!
Плюсы: в номере есть все, что заявлено и халат, почему-то один, хотя на двоих бронировала. Был сломан душ, оба душа (верхний дождь тоже) видимо засорились отверстия, и вода пошла сбоку, и так на обоих душах, очень неудобно мыться.
Всего две подушки, хотелось бы 4.
Плюсы: Нормальные завтраки, кофе из кофемашины. Красивый, в номера чисто и уютно.
Есть гладильная доска с утюгом в коридоре.
Удобные кровати.
ผผู้เข้าพักWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
ผผู้เข้าพักAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
NNurshodWe recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
ผผู้เข้าพักGreat 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.
ผผู้เข้าพักGreat hotel. I had an Executive King room and I really enjoyed the executive part of it. Executive rooms are situated on the floors 15-18 for better views and also the complimentary access to the executive lounge from 8.00 to 20.00 hours is included in the price.
IIrpanizaVery nice hotel, room is spacious with comfortable bed and pillow, well equipped with all we need in hotel room. Breakfast is amazing, a lot of various delicious food, bread, even has some bacon adn the best thing is all Halal, so for Moslem is worry free for eat anything. This hotel is inside hotel complex and unfortunately the day we stayed, there's UNESCO general assembly that made us unable to access hotel without special car/taxi with ID UNESCO. But doesn't matter, I really have good experience stay at this hotel. Receptionist staff Akbar was very kind and helpfull. Definitely will stay at this hotel again whenever visit Samarkand.