⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
Great hotel for an overnight stop before arriving at/ leaving from Puerto Princesa Airport! Friendly staff, clean rooms and simple breakfast. Near some nice restaurants and cafes for dinner or coffee.
It was okay I guess, despite the lack of exterior windows and bad carpet smell. I came here because there was more space in the rooms compared to competing, similarly priced hotels in Puerto Princesa, and a desk to work at.
If you haven't researched the location, the hotel is very close to the airport and minor city attractions such as museums and cathedrals, but far from natural attractions such as wildlife conservations and clean beaches. And really, the latter is the main reason most people travel to Palawan.
The buffet breakfast may have been adequate for the non-vegan, but that didn't include me.
We really had a very nice holiday here! The whole environment was excellent, all the facilities were easy to use and really every member of staff was very kind. Clean of course ! Delicious food! We have had some complaints, and I must explain here that my husband is an old German, and I found that the Germans are much more critical than the French, but the staff, from the general staff to the manager who was on duty every day, took our ”complaints” very seriously, and the most valuable thing is that every one of them really tried to help us to solve our ”problems”. The ”hassle”. I have to admire the service here! It really is better than many 5 star hotels! Fantastic Fireworks on the beach and the Resort had super prepared for all Guests together party! Even for Kids! We'll be back here again.
We stayed for 5 full nights and our whole experience was more than great to be honest. All the staff from front office to dining to room and facilities did great except for Anna, a front desk associate who manifested her arrogance when I requested to have our breakfast packed instead. She was very firm in denying the request and offered zero options to the point of even pointing out that the breakfast was complimentary even if we chose to pay extra if we wanted to have breakfast included. She called to apologize after i talked to her supervisor, Joni. The other minor issue is the proximity of the place to the business centers. It was a bit off the business district but it was close to the beach. Other than these, everything was okay. Overall, we had a pleasant stay.
We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
Great service . They are always friendly and helpful.
Food is best I had in years if I compare another hotels .
And bug bonus is that the kit hen also make food on demand . So if not on menu they do on request and it is worth to pay some extra money.
Only downside is that trip.xom do not mention that beside the 30 peso terminal fee . And then on tge another side you need to pay 120 peso tourist tax . And as last 300 peso each person to go to the hotel.
But for sure I will go back there
Rooms were very spacious (great to organizing our luggage. Staff were incredibly helpful and friendly. Location was right in the middle of the city so it was very convenient and close by to some of the nicest food spots.
Overall, 10/10 recommend!
ดีมาก
51 รีวิว
8.5/10
ราคาเริ่มต้น
USD 38
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีฟิตเนสในมิมาโรปา
รีวิวล่าสุดสำหรับโรงแรมในมิมาโรปา
ดูทั้งหมด
9.2/10
ยอดเยี่ยม
SsharonchenxlWe really had a very nice holiday here! The whole environment was excellent, all the facilities were easy to use and really every member of staff was very kind. Clean of course ! Delicious food! We have had some complaints, and I must explain here that my husband is an old German, and I found that the Germans are much more critical than the French, but the staff, from the general staff to the manager who was on duty every day, took our ”complaints” very seriously, and the most valuable thing is that every one of them really tried to help us to solve our ”problems”. The ”hassle”. I have to admire the service here! It really is better than many 5 star hotels! Fantastic Fireworks on the beach and the Resort had super prepared for all Guests together party! Even for Kids! We'll be back here again.
AAngelicaFrom the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
JJazzBeeWe stayed for 5 full nights and our whole experience was more than great to be honest. All the staff from front office to dining to room and facilities did great except for Anna, a front desk associate who manifested her arrogance when I requested to have our breakfast packed instead. She was very firm in denying the request and offered zero options to the point of even pointing out that the breakfast was complimentary even if we chose to pay extra if we wanted to have breakfast included. She called to apologize after i talked to her supervisor, Joni. The other minor issue is the proximity of the place to the business centers. It was a bit off the business district but it was close to the beach. Other than these, everything was okay. Overall, we had a pleasant stay.
AAngelicaWe had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
BBernard CharlesThe hotel is good for its calm and facilities. The rooms near the swimming pool are very comfortable and well equipped with a big bathroom and all the products needed.The restaurant has dishes from French cuisine which are delicious. However, its location is a bit isolated in the city, and you would need a rented car or motorbike in order to move independently. The beach is only accessible through another Resort on the coast. Some tours near Puerto Princesa are available and Carpe Diem can be a good base between your trips.
ผผู้เข้าพักThe hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.