Overall i will give 2.5/5.0
The kitchen towel provided was not clean
The toilet cleanliness was 3.5/5.0
The tv have no netflix, very hard to used smart tv
Only provided 2 hanger, but for family of 4 not enough provided
Bed and pillow was okay
Hairdryer and iron provided was poor functioning - cheap brand
For price rm 300+ stay overnight - given studio room no separation room/divider/small room
And have to pay deposit rm 100 refundable and pay parking rm10
I feel so not worthy
The price should be 200+ for this kind of room and services
Hatten Hotel Melaka offers an excellent stay in the heart of the city, conveniently located near key attractions like Jonker Street and A Famosa. The spacious, well-appointed rooms feature modern amenities and comfortable bedding, making it a perfect choice for both leisure and business travelers. Guests will appreciate the rooftop pool with stunning city views and the variety of breakfast options at the in-house restaurant. The hotel is directly connected to shopping malls, adding extra convenience. While the elevators can be slow during peak times, the overall experience remains exceptional for a central and relaxing stay in Melaka.
Worth for money & still strategic place to access anywhere.
Toiletries, towel ,water bottle , toothbrush set available
Hairdryer & iron upon request
Room no smoke smell
Clean and spacious room
Wifi connection good 👍
Free parking available
Next to it is hawker centre and easy to get food around this area
Overall, the stay was good, but the handling of an accident involving the room key was very unprofessional.
I accidentally left the room key (only one set was provided) inside the room. When I reached out for assistance, the customer service staff seemed more focused on blaming me rather than helping to resolve the situation. The incident happened around 6pm. Initially, I was told that a staff member would come over, and I was even asked to prepare a tip for the assistance—which I didn’t mind, as I just wanted the issue resolved so I could have peace of mind for dinner.
However, things did not go as promised. I was told to go out first and wait to be contacted when the staff was about to arrive. I went to a nearby shop for dinner and waited, but as expected, no update came. I tried messaging and calling multiple times, but there was no response.
After some time, another staff member messaged in the WhatsApp group, suggesting that I go for a walk while they arranged for someone to enter the room to look for the key without my presence. I was not entirely comfortable with this, but I agreed as I had little choice.
At around 9pm, the customer service staff contacted me again to ask where I might have dropped the key. I politely suggested checking the living room floor area. Unfortunately, the reply I received was sarcastic, which made the whole experience even more unpleasant.
To keep it brief, while the property itself was fine, the customer service was unfriendly and the handling of the situation was disappointing.
ผผู้ใช้ไม่ระบุชื่อThe hotel is conveniently located near the toll, making it easy to access. It is an older property, and the furniture reflects that, but it is still functional. Cleanliness is maintained at a moderate level. The rooms are spacious and comfortable, which adds to the overall experience. The highlight of the stay is the FunPlay water park—kids absolutely loved it and had a fantastic time. The breakfast spread is impressive, with a wide variety of options to choose from.Overall, it was a pleasant stay, and we would likely visit again.
ผผู้เข้าพักView from the 25th floor is beautiful. Be prepared to wait at least 20 minutes for the lifts though. This block seems to serve mainly visitors, and we waited more than 30 minutes for a lift to bring us down as its fully packed during check out time between 11am to 12pm. Ended up walking down the stairs from 25th floor, and we were faster than the lift while lugging along 2 luggages.