The review is just so so and the pool is quite small. Location is great , easy to walk to the museum, central bus station and the old town area. Don't expect it as a 5 star hotel, then everything will be ok.
Capsis Astoria is a great hotel centrally located in Heraklion. The rooms are comfortable and we liked our balcony. The rooftop pool is amazing with a full service bar and plenty of different types of seating and views of the city and sea in the distance. All the staff are friendly and helpful. The hotel is across the road from the hop on hop off bus, airport bus, museum and many restaurants and bars down the alleys.
I stayed here with my mom for one night, and we were both very impressed. The value for money was excellent, and the room actually exceeded my expectations—it looked even better in real life than in the photos. We had a beautiful view from the window, and the location was perfect: quiet, yet only a two-minute walk to the beach. Same for bus stop to Chania.
The staff were extremely friendly, polite, and helpful, which made us feel very welcome. The room was spotless, as was the bathroom, and it was equipped with everything we needed. It felt more like a small apartment, complete with a kitchen and a spacious balcony where we really enjoyed spending time.
We liked it so much that we even wanted to extend our stay, but unfortunately the rooms were already fully booked for our dates. Overall, a wonderful experience and a place I would definitely recommend.
„Traumhafte Hotelanlage mit echter Gastfreundschaft“
Eine der schönsten Hotelanlagen, in denen ich je gewesen bin. Im April und Anfang Mai war es wunderbar ruhig und entspannt. Das gesamte Team war außergewöhnlich freundlich, herzlich und jederzeit hilfsbereit. Man spürt sofort, dass dort echte Gastfreundschaft gelebt wird. Besonders positiv in Erinnerung geblieben ist mir die blonde Dame an der Rezeption, die immer sehr freundlich und hilfsbereit war.
Das Frühstück und Abendessen waren jeden Tag fantastisch – abwechslungsreich, frisch und sehr lecker. Mein Lieblingsort war der wunderschöne Lounge-Bereich rund um die Bar. Dort konnte man tagsüber in sehr eleganter und entspannter Atmosphäre sitzen und den traumhaften Blick aufs Meer genießen. Auch dort waren die Mitarbeiter unglaublich freundlich.
ผผู้เข้าพักBeautiful hotel, right in the city center. I had a suite, but unfortunately, the room’s hygiene was disappointing. The air conditioning blew out strange dust clouds — it turned out to be extremely dirty (see photo). In addition, the shower seals were full of mold, so I didn’t shower. The room faced a derelict building, which also came with a terrible sewage-like smell. Such a shame.
With half board, you get a credit to spend — which is actually a clever system — and the food itself was very good and delicious. But having to pay extra for a cappuccino at breakfast is just absurd. That should simply be included 🤷🏼♀️
ผผู้เข้าพักWe had a great time, the facilities and service are excellent.
We were disappointed with the food, both the breakfast, lunch and dinner. The only food that was tasty and appropriate for the hotel level was the food that was paid extra in the restaurant on the beach/pool.
There is no free drink, the water is sold at a price 13 times higher than in nearby supermarkets.
Even if you arrive very early all the beds in the pools are taken/kept, people keep them even while they go for a few hours to eat/sleep, but the hotel employees, unfortunately, do nothing about it.