Great customer service. Loved our stay which had the best breakfast which had a variety of options. Only issue was the dirty water in the swimming pool that caused a harsh skin reaction.
But overall, would highly recommend.
I was seeking accommodation in Lagos, traveling from London, for a two-night stay. The hotel proved challenging to locate due to an imprecise address provided on their website. Upon arrival, I encountered a front desk attendant who did not speak English, necessitating the use of a translation application for communication.
My assigned room was well-maintained; however, it lacked television channel subscriptions. Furthermore, the absence of an in-room intercom system meant that any service requests required a two-floor descent to the reception area. It became apparent that the hotel's primary clientele likely consists of Chinese or Asian visitors to Nigeria, suggesting a potential oversight in catering to a broader international guest base.
On a positive note, the hotel offered complimentary Wi-Fi, a swimming pool, and a lounge area. The check-out process was exceptional, as the hotel arranged for a driver and vehicle to transport me to the airport, a service I rate highly. Despite the somewhat elevated pricing, I would consider utilizing this hotel again.
The hotel is situated within a tranquil residential estate, offering a peaceful environment free from noise, though also lacking in ambient music. I recommend that management consider implementing television viewing options, employing a local staff member proficient in English, and diversifying their menu to include local cuisine.
On the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.