I caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
The room is very nice and they have tour operated by hotel is also nice but we are unlucky to see the aurora, just see weather before you join the tour. Breakfast and dinner is included and good but not many choices. Just the hot water for taking shower need to wait 30mins after one shower, a bit inconvenient but staff is very friendly to told us before
The staff was really amazing, very friendly. I wasn’t very impressed by the room. The heating was not fully working, there were no basic amenities like a kettle, or even drinking water. Biggest concern was cleanliness as I asked for cleaning on one occasion and beds were poorly made, sheets weren’t changed, the toilet wasn’t properly cleaned as there a piece of paper on the floor which was clearly visible, tissues weren’t restocked and also one of the over covers from the bed was removed and just chucked over the ironing board which was absolutely horrifying to see.
Food at the hotel was good and restaurant staff were also very helpful.
I'm so happy because our room is very clean.Especially, there is a bathtub in our room, we were so happy:)
We wanna book again if we come back. But we just hope that we can watch Netflix or YouTube on the TV. We hope just about it!
日本人です。
ヘルシンキ市内にあるLapland hotel にも宿泊したことがありますが、このホテルは本当に素晴らしいです。
サウナがある部屋に予約しましたが、サウナは最高で窓から見える景色は言葉にできないほど、綺麗です。
食事は全て美味しく、店員さんのサービスも最高です。
彼らは非常に経験豊かで、宿泊者の心を鷲掴みにしてくれます。
このホテルは本当におすすめです。
ロヴァニエミに訪れたら、ぜひ泊まってください。
I am Japanese.
The following includes both English and Japanese for your reference.
I have also stayed at the Lapland Hotel in central Helsinki, and it is truly a wonderful hotel.
I booked a room with a sauna, and the sauna was absolutely fantastic. The view from the window was incredibly beautiful—beyond words.
All of the meals were delicious, and the staff provided exceptional service.
They are highly experienced and really know how to make guests feel welcome.
I genuinely recommend this hotel.
If you visit Rovaniemi, you should definitely stay there.
JJon LiangWe stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed.
The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns.
After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk.
There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience.
The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.
ผผู้เข้าพักThe room is very nice and they have tour operated by hotel is also nice but we are unlucky to see the aurora, just see weather before you join the tour. Breakfast and dinner is included and good but not many choices. Just the hot water for taking shower need to wait 30mins after one shower, a bit inconvenient but staff is very friendly to told us before
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
AAussie_ShaI caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
LLINGINBOThe service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good.
服务很好,房间有阳台,浴室,桑拿房。风景很好,周边有几个餐厅可以吃饭。早餐也不错
KKim_10The staff was really amazing, very friendly. I wasn’t very impressed by the room. The heating was not fully working, there were no basic amenities like a kettle, or even drinking water. Biggest concern was cleanliness as I asked for cleaning on one occasion and beds were poorly made, sheets weren’t changed, the toilet wasn’t properly cleaned as there a piece of paper on the floor which was clearly visible, tissues weren’t restocked and also one of the over covers from the bed was removed and just chucked over the ironing board which was absolutely horrifying to see.
Food at the hotel was good and restaurant staff were also very helpful.
MMUHAMMAD SYAFIQHad a short stay here because we had an early morning flight. Room was cosy and clean. Hotel location was great. Did not go for breakfast as we had to leave early to the airport. Staff was friendly and helpful. Great place!