Siisti rauhallinen hotelli hyvällä sijainnilla. Henkilökunta ystävällistä ja asiantuntevaa. Huone oli erittäin viihtyisä. Siellä oli sekä sauna että takka. Kaikki toimi erittäin hyvin. Aamupala oli super hyvä. Myös erikoisruokavaliot oli huomioitu erittäin hyvin.
Good service ! Staff are very friendly and helpful. We went on Christmas Eve and most of restaurant are closed, the staff help us to find out the available options.
A nice hotel with good breakfast. My family of 4 adults were enjoyed our 2N stayed there. However, there are rooms for improvement on the room door key system and the lift. They are too old and inconvenient to use in today’s environment. Even thot it is functionally working. The door is hard to open and closed with the key, where the cards system will be a better choice. The lift is too small for guest.
Hotelli oli hyvällä paikalla ja pysäköintialue takapihalla oli tilava. Huonekohtaista jäähdytystä ei ollut, mutta huone ei onneksi ollut turhan lämmin. Henkilökunta oli oikein ystävällinen. Aamiainen keskivertotasoa. Pieni miinus tv-kanavatarjonnasta, huoneessa ei näkynyt kuin kanavat 1, 2, 3, 4, Ava ja Sub.
Ми мали чудовий відпочинок на 3 ночі в цьому готелі. Бронювали будинок з каміном та сауною, щоб насолодитися тишею. Будиночки не новозбудовані але комфортні та затишні, є все необхідне для декількох днів проживання. Сніданки смачні, свіжі. Персонал привітний, доброзичливий. Якщо б була нагода відвідати Лапландію, не задумуючись забронювала б цей готель. Чудовий готель!
Zdecydowanym plusem hotelu jest aneks kuchenny w pokoju. Ogólnie hotel ma już najlepsze czasy za sobą, wymaga liftingu. Położony jest tuż przy dworcu kolejowym, do centrum jakieś 10 min na pieszo. Obok są markety dzięki czemu można zrobić zakupy. Spod dworca odjeżdża autobus do Santa Clause. W pokoju niestety było zimno i nie mogłem ustawić temperatury. Najsłabsze są śniadania, rzadko w hotelach skandynawskich są tak słabe śniadania. W nocy nie działa recepcja ale można spokojnie wejść do hotelu na kody. Bardziej budżetowa wersja niż hotel 4*
Room is a bit small but all is good. Breakfast is okay, buffet style breakfast. A long walk from city center to the hotel, it would be a long miserable walk if you are carrying a suitcase on the snowy ground. Staff service is ok.
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
AAussie_ShaI caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
KKim_10The staff was really amazing, very friendly. I wasn’t very impressed by the room. The heating was not fully working, there were no basic amenities like a kettle, or even drinking water. Biggest concern was cleanliness as I asked for cleaning on one occasion and beds were poorly made, sheets weren’t changed, the toilet wasn’t properly cleaned as there a piece of paper on the floor which was clearly visible, tissues weren’t restocked and also one of the over covers from the bed was removed and just chucked over the ironing board which was absolutely horrifying to see.
Food at the hotel was good and restaurant staff were also very helpful.
MMUHAMMAD SYAFIQHad a short stay here because we had an early morning flight. Room was cosy and clean. Hotel location was great. Did not go for breakfast as we had to leave early to the airport. Staff was friendly and helpful. Great place!
HHIU LAMRoom is a bit small but all is good. Breakfast is okay, buffet style breakfast. A long walk from city center to the hotel, it would be a long miserable walk if you are carrying a suitcase on the snowy ground. Staff service is ok.