โรงแรม 5 ดาว ในบันเติน อินโดนีเซีย

โรงแรมอยู่ห่างจากสนามบินโดยใช้เวลาขับรถไม่ถึง 10 นาที และโรงแรมมีบริการรับ-ส่งสนามบินฟรี โรงแรมครอบคลุมพื้นที่ทั้งหมดกว้างขวาง และพื้นที่ส่วนกลางก็ดูดี แต่สิ่งอำนวยความสะดวกในห้องพักอยู่ในระดับปานกลาง ยกเว้นเครื่องนอน แต่อาหารเช้าก็เกินความคาดหวังมาก มีให้เลือกหลากหลายและคุณภาพดี สิ่งที่น่าชื่นชมที่สุดคือการบริการที่อบอุ่นจากใจของพนักงานบริการทุกระดับ ผมว่าสมควรได้อย่างน้อย 6 ดาวครับ โดยเฉพาะอย่างยิ่งเมื่อเทียบกับประสบการณ์อันไม่พึงประสงค์มากมายที่ฉันเพิ่งพบเจอที่ Ayana Bali ความแตกต่างนั้นชัดเจนมาก

Fourth stay here. The hotel has a beautiful interior design, and the room was also very clean. The breakfast is varied and plentiful, offering excellent value for money. As a suggestion, the shower facilities might need updating.

รู้สึกแบนจริงๆ ไม่มีอะไรพิเศษ เหมือนกับโรงแรมระดับ 5 ดาวแล้วต้องปรับปรุงสิ่งอํานวยความสะดวก

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.