My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
hôtel d’une grande propreté chambre spacieuse et propre employer super et un déjeuner que l on voit que dans les grandes hôtels je le recommande fortement
Comfortable beds with lots of pillows. Nice kitchen counter for making small snacks, sink, fridge, kettle and plates but no cooktop. Indoor pool was nice but no chairs on the outdoor balcony. Parking on the premises much too expensive at 70$/day - needed to park in a different building for less than half.
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
ผผู้เข้าพักComfortable beds with lots of pillows. Nice kitchen counter for making small snacks, sink, fridge, kettle and plates but no cooktop. Indoor pool was nice but no chairs on the outdoor balcony. Parking on the premises much too expensive at 70$/day - needed to park in a different building for less than half.