Отель так себе. На полу нет ковра. Находится далеко от станции метро. Достаточно дорогой для других отелей в Кливленде такого же уровня. Кондиционер плохо отапливал комнату. На следующий день переехал в другой отель.
The service is okay. Our room appears clean. However, the gym is really small and does not have much equipment if you compare it with other hotels. The food is just your typical breakfast, but at the lower scale.No yogurt, just 2 kinds of fruits, and not a lot of choices. The worse thing though was that when we checked out, we realized that several car windows were smashed. Our car was spared though. Safety can be an issue here too.
Clean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
Very average standard place. Had everything you would need, including washing machines (although these cost money). Swimming pool on site was under construction although could use nearby pool if required. Breakfast was basic and lots of plastic waste (everything was disposable, not proper crockery).
The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable.
The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately.
The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.
My husband and I had a great stay. The staff are so kind and sweet. The breakfast was great . Also the room was very clean and very quite. The beds are very comfortable.. The only thing that did wake me up was when the train would blow that horn. Other then that we had a really great stay. We will definitely go back but just get a room away from the train horn so it's not loud.lol. Thank you guys for a great stay.