The overall service needs to be improved. The room needs to be checked before being handed over to guests. The reception/ breakfast area's air conditioning was continuous off. The quality of breakfast was just a tick in the box for free breakfast.
The Savoy is a very nice place to stay. Not too far from the Medina, right next to a mall.
The staff were all lovely and nothing was too much for them to make sure you have a great stay.
We stayed at Movenpick last time we came but we both preferred here.
Breakfast was great with a huge selection of hot and cold food and drinks, fruits, etc.
Morocco is a beautiful country with beautiful people - it won’t be our last visit. We will be back!!
This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests.
Wonderful hotel with great service from the staff, it felt like they actually care about making your stay great. Room service is around multiple times to replenish items.
The best place in my 2 weeks in the country. Beach is right in front, decent gym and heated indoor pool, short walk to the markets. Outdoor pool isn't heated and was a bit cold to swim in Dec.
I enjoyed the breakfast, some interesting items like banana jam. Thank you all. 😊
I am from Indonesia and i really love this place. Good hospitality, clean, good place, beautiful and akhhhh thank you so much. Hope that i will back again and stay in here
The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
ผผู้ใช้ไม่ระบุชื่อEverything is great in this riad. The food is great, and amenities are fantastic. The room is, of course, clean and cousy. One thing I don't like is that I found three cockroaches in my room. Please be careful if you don't like it.
ผผู้เข้าพักОчень красивый Риад,просто оазис!Сервис супер,месторасположение тоже.Единственное,в нашем номере не было зеркала в ванной,даже маленького,это было очень неудобно.Но в остальном прекрасно
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.