โรงแรม Five Star Bay เป็นอัญมณีที่ซ่อนอยู่ในบริเวณทะเลสาบตะวันตกจริง ๆ ครับ/ค่ะ เดินไปทะเลสาบตะวันตกไม่กี่นาทีก็ถึงแล้ว พนักงานบริการทุกคนกระตือรือร้นและอัธยาศัยดีมาก หากมีอะไรต้องการความช่วยเหลือก็สามารถสื่อสารและได้รับการจัดการอย่างรวดเร็วดีมากครับ/ค่ะ สิ่งอำนวยความสะดวกครบครัน และย่านการค้าใกล้เคียงก็เดินทางสะดวกมากครับ/ค่ะ จะแนะนำให้เพื่อน ๆ แน่นอนครับ/ค่ะ
SStanley The Travel ManThis are many good things that I like and one thing that can break the deal.
I like the room because it is bright. It has many lights. It is big too. I like the virtual assistant whereby you can control the curtain , the lights, the air conditioner and the VA is also smart enough to reply ‘yes’ in different way. The air conditioner however seems to have one temperature setting. It is always too cold or it keeps on blowing air and doesn’t have a thermostat. The room however has no shelf space. No closet, no rack to place your luggage. The bathroom its translucent so a person taking shower , one can see a figure.
I like the sofa and the table but the chair doesn’t like stable.
The breakfast is buffet style. It has quite a bit of variety and it changed on the 2 mornings that I ate there. There is a snack after 9 pm . I waited 25 minutes for a simple bowl of noodles. There were 5 people ahead of me and each bowl of noodles required time to heat up. The staff has cold bottle waters in the lobby. There is no fridge inside your own room.
There is a washing machine and laundry that one can use for free. The staff said it would take out my laundry from the washing machine and put it in the dryer and they did. However , one inconsiderate guest took out my clothes from the dryer when they weren’t completely dried. He had 4 or 5 things to wash and he used 2 washing machines. I think because it is free and the guest wanted to maximize the usage of the free things. The hotel cannot control this kind of behavior. It is better if the laundry room is behind lock doors and only the staff can access it and of course, wash the clothes for the guests.
The toilet is something that I didn’t like. The moment you sit down, it flushes water and then if you move, it flushes again. But the problem that I had was the water was so strong that my buttocks were wet. I told the staff and he came to reduce the water flow which solved the problem.
One my last night there, I went to the bathroom 4 times and the last time I was shocked to see a cockroach on the floor. It wasn’t moving but I wasn’t sure so I killed it. I dislike cockroach in any hotel. If I see this comment ( about cockroach sighting ) , I wouldn’t have stayed there because I am afraid there is an infestation and there will be cockroaches crawling all over me and enter my packing cubes , my clothes and my luggage. I was thinking it would be best not to write it in the comment if the hotel staff said they will would fix the problem. I spoke to the woman who welcomed me the first day. She was very nice and positive up to that point. When I told her about this issue , she said 沒辦法, it is impossible to resolve or there is no solution. Granted, this hotel has 8 stories and it is big. Eradicating pests and cockroaches, ants is not a simple thing but it is certainly not impossible. If China can collect samples from the moon and send astronauts to their own space lab, why is exterminating cockroaches be 汲辦法? Instead of taking a systematic approach to prevent further potential infestation , she said it is not possible.
I like this hotel. It has a lot of potential. The staff was helpful and always eager to help. The room is the best that I stayed in for my trips and one of the best. ( the one in Pu’er is even better because the staff took my clothes, wash it, dried it, fold it and return it plus there was no cockroach problem ).
I hope the staff will take note of the opportunities presented to them by the guests , and make improvement. If I were to give a score, it would be 8/10 . 2 big points taken out because of the cockroach.
ผผู้เข้าพักI would have given a 5-star review for Pan Pacific Ningbo had it not been for allowing guests and even hotel staff to smoke in the hotel! I give 1-star for cleanliness because allowing guests and staff to smoke in a hotel lobby and rooms is simply disgusting! There's nothing clean about it! It's such a waste because Pan Pacific Ningbo has such great facilities and luxurious interior; I even made a video of the hotel and will be posting it on my newly created YouTube channel. I may return again when the Chinese government has banned smoking in hotels and taken a more serious attitude against smoking and enforced the laws against smoking in hotels and restaurants.
Having brought up the bad thing about Pan Pacific Ningbo, I would like to highly commend the following staff for their exemplary services:
1. Cady of the reception
Cady was the same receptionist who checked us in during our two separate stays, on our way to Zhoushan and back from Zhoushan. She was very courteous and friendly. She offered to add me on her WeChat so that I could contact her if I needed anything. True enough, I needed to contact her within a few hours after we checked-in during our second stay. Smoke filled our room. When I found out that it came from the room next to ours, I immediately informed Cady, who immediately arranged for someone to spray air freshener in the corridor. She offered air filter, which I declined as we were already going out. As we walked down the lobby, I realized that Cady had actually left, and she was arranging all those even though she was already off duty! It was also Cady who informed me that GHA Discovery members would get dining discount by giving me a brochure.
2. Cora (陈丽)
Cora was the wait staff attending our table at Madr 99. When I found out that I had run out of mobile data plan, I asked Cora for the passcode to logon to the hotel Wifi. Strangely, there's no option to logon with hotel room number. There were only 2 ways to logon to the hotel wifi: using a passcode and mobile number. Cora kindly offered to use her mobile number to help me logon. She didn't even ask me to use my own mobile number. It was very kind of her to do that. Upon paying the bill, I presented Cora with my GHA Discovery membership card. Cora provided me with 10% discount for silver member, exactly as stated in the brochure that Cady gave me. When we headed back to the serviced suites, another male wait staff chased us and rudely told me that GHA Discovery silver member was not entitled to any dining discount at all. He demanded me to go with him to the cashier to sign a new invoice. I later contacted Cady and asked her to verify with her manager the terms and conditions of dining discount for GHA Discovery member, before we went to Hai Tien Lo to dine in the evening. Cady, who was already at home and off duty, gladly obliged to my request, and confirmed that dining discount was applicable to even silver members. Perhaps hotel management could ask Cora to train the guy properly before allowing him to interact with guests directly! Otherwise, one day he might get punched by guests who are irritated by his behavior.
3. Cavan
Cavan was the porter/concierge who helped us deliver our luggage to our room. He, too, was friendly and polite like Cady and Cora. He even walked us to Madr 99 and showed us where all the hotel restaurants were located. The way he treated us was like VVIP.
The hotel management should treasure and try to retain these 3 excellent staff. Have these 3 experienced staff to train their junior colleagues.
EEkaterinaTwo of my friends and I stayed at the VOCO hotel over the Dragon boat's festival in May-June, 2025. All of us really enjoyed the stay. The rooms were comfortable, and even though they were not lake-view rooms, we could still see the lake from our windows.
Two of us cannot speak Chinese, and one of the managers of the hotel, whose name is Leon, took good care of us and helping us to check in and then provided a very comprehensive tour around the hotel showing all the facilities and making bookings for all kinds of activities (kayaking, hot air baloon, photoshoot) and dinners during our stay. I'd like to express my heartfelt thank you to Leon for his very kind help and assistance!
The food at the a dinner and breakfast buffets was plentiful and well cooked, as well as the traditional dishes in a Chinese restaurant. Traditionally cooked fish head is a must try! Big up to Leon for recommending it!
I can also vouch for all the activities that were provided by the hotel as part of the package with our rooms which included kayaking, a photo shoot and hot air ballooning. i'd like to express my gratification to the team that's arranges and carries out all the activities related to the photoshoot. Everything was really nicely done. We were really excited about this opportunity, and loved the photographs that we received as a result of it.
Finally, regarding the facilities, we really enjoyed the open terrace, especially at the sunset time, where we could see beautiful light and clouds over the lake. One of the best facilities is the gym that gives you a wonderful view, as well as the infinity pool, overlooking the lake. Overall, I think the hotel gives you the best value for money in this region, and is a brilliant combination of the great service, very good facilities and additional activities, provided as part of their package. I can highly recommend it!