This was my first time stay at Shangri-La Changchun and I was not disappointed. I felt welcomed when checked in. Ella at the front desk is professional and friendly. She introduced about the room facility to us, made the check-in process smooth and gave us free upgrade (Thanks, Ella!). The room we stayed was clean with beautiful view. The facility was nice. The breakfast was delicious and there were so many varieties of great food to choose. The cleaning lady was friendly and had her job well done. The staff also helped us call taxi. The fitness club and pool are great. We had dinner on the 2nd floor. The food was wonderful and the waiter was very friendly. The location of the hotel is central and perfect as a base in the city. We had an early check-out and need to rush to the airport. The gentleman at the front desk made the checkout extremely brief and wasted no time in getting us a taxi. All in all, we had a very pleasant and lovely stay at Shangri-la. We highly recommend this hotel and would love to stay again when visiting Changchun.
We booked the deluxe suite for 2 nights and had a pleasant stay overall. We had a morning flight and arrived a little early but was able to check in early. Chun Chun and Bo Bo were very friendly and helpful.
Pros
- the location! Close to Yanji Park and near the center
- spacious room and large bathroom
- a robot delivers room service to your door
- large and comfy bed and bedding
Cons
- our deluxe suite was not soundproof! People were blasting music upstairs and we could hear the party music and people chatting, laughing.. and every time the water is used / flushed in the room above us, we could hear it.
- although this was a non smoking hotel, people were smoking in the hallway while waiting for the elevators
- we had the Do Not Disturb sign turned on but still had housekeeping ( later we realized that without the card key, the sign automatically turns off)
- we got a call 30-40 min prior to checkout asking about what time we'll check out or if we'd like to extend our stay.
- don't bother going to the aternoon tea hour. The staff is very unfriendly and the quality of service is not worth going. When you walk in, they treat you as if you shouldnt be there, like we're bothering their break time. They give you small pastries and desserts with a drink but it wasn't what we expected at a 5 star hotel.
The hotel is very clean but when I was there with my family, there are a lot of constructions ongoing near the hotel and it was raining every single day when we are at Changchun.
The hotel staff is very nice and efficient esp when we had only 30 mins to board our train to head to Changbaishan. The hotel staff, Fu Yang, is able to cater for us and understand that we are rushing for time. We managed to board our train successfully thanks to Ms Fu Yang.
The breakfast options were rather limited. There was a signage saying that we could have how we wanted our eggs. We requested for the chef to cook it; the chef booked for us unwillingly and gave us an attitude. From the previous guest reviews, there are many positive reviews with regards to the buffet hence we decided to pay for the breakfast buffet.
Overall, we will still stay in the same hotel if we visit Changchun once again. :)
Side note, the train station was rather far away from the hotel. However, DiDi works fine too.