I had a wonderful stay at InterContinental Suzhou, conveniently located near Jinji Lake. The hotel itself was excellent, but what truly stood out was the exceptional service. Gwen at check-in and Cathay from Guest Relations went above and beyond to attend to my needs and ensure everything ran smoothly throughout my stay.
Their professionalism and genuine hospitality made my experience in both the hotel and Suzhou truly enjoyable. This is definitely one of the better InterContinental properties I’ve stayed at, and I would happily return.
ผผู้เข้าพักIf you want a classic ”Shouzhou Garden Hotel” experience with a family feel. this is it!!! The boss himself is doing the gardening, service, even the bell boy task. (he carried our suitcase to the car pick up spot due to May 1 crowds, the shuttle could not drive through :-) The room is beautifully decoed in chinese style furniture, the garden is gorgeous. and the add on free ”shouzhou traditional opera, singing and talk show ” are performed in the garden, blended in with its beautiul garden setting. only suggestion is do avoid Chines public holiday season, beside tripled hotel cost, the water village at the door step lost a bit atmosphere with shoulder to shoulder tourists:-) But the hotel is top notch!!!
ผผู้เข้าพักOur five days Stay(Our original stay was for one night only 26th April and were searching for other hotels when the counter staff upgraded our room to suite level much to our delight and we extended our stay for another four nights to 1 st May)to at Suisse Apartment was indeed marvellous and comfortable with the excellent service provided by the counter staff who provided help and assistance in every manner to assist us.They even gave us extra mineral drinks and two hand fans for the memory of our stay.
ผผู้เข้าพักThe place is beautiful. The rooms/cottages of the hotel are spread around a nice area. There is a vegetable garden and kids could feed the goats and rabbit. My kids loved the hotel and the room. Front desk gave us kids slippers and toothbrushes and a bag full of treats and snacks for the kids. Beds were very comfortable and the family room was beautiful with a balcony looking to the canal. Black swans swimming in there. The private outside hot bathtub was cool. They gave us some activity tickets (kids cookies baking, two free coffee cups and free entrance to the park beside), sadly we couldn’t use them, because we came noon and went to visit a different area , then left the next day after breakfast. The outside hotel surroundings are nice and peaceful. The food was great! Breakfast buffet is delicious. I would recommend it. There was a staff speaking English, but was not necessary for us. The service is very good and friendly…I’ll return.
ผผู้เข้าพักThis is a beautiful hotel however we were very disappointed that the outdoor pool was closed because it was not hot enough. We came in June. Be aware that the outdoor pool and beach is only opened July and August. Other than that, good food and good service
ผผู้เข้าพักThe staff was so friendly and the location was very convenient. It is next to two big malls so lots to buy and eat. The layout of the hotel was beautiful and I liked that it was next to Jinji Lake. One weird thing was that the amenities were not in the room but front desk provided at check in. Melody and Toby was very helpful during my stay!