It's literally the nicest hotel in the area despite being expensive.
Our room overlooked the sunset and the view was beautiful.
The front desk staff efficiently checked me in, making me feel right at home.Special thanks to Jackson, who made the stay perfect and was helpful every step of the way! I'll definitely come back.
Perhaps the most pleasing aspect was the hotel's quiet atmosphere that allowed us to relax and enjoy ourselves. There were no sounds of traffic or construction to distract or annoy us, and that was a pleasant change from our normal routine. We are happy to recommend to everyone that they book their next stay for rest and recreation at the Nan Ning Shangri-La Hotel.
By the way, the hotel's location is very convenient as it is central to shopping, restaurants and recreation venues. Aurelia, Jessica, Eileen, Doris, and Iris are great.
This is obviously a very nice hotel and I would recommend and would stay here again. Luxury is very obvious all over this hotel, and it is frankly very cheap for what it is.
The moment we came in, bellhops insisted to carry our bags up to the 80th floor lobby. They were always opening doors for us and very helpful with our bags, 24/7. Once we arrived, we were welcomed in and sat down at an individual desk for check in. There, we were served some excellent tea.
The hotel purser came over and welcomed us in. My girlfriend is Chinese and spoke to the staff in Chinese, but the purser switched up to English to welcome me to the hotel, which is a nice detail. Most Chinese hotel staff consistently avoid putting in the effort to speak English to me.
The hard product is amazing and is matched well with great service. Staff were always attentive and welcoming in both Chinese and English, always saying hello and checking in.
The cons:
This hotel, just like most Marriott hotels, is trying to nickel and dime you, which doesn’t make a lot of sense at this price point. In some ways it isn’t, such as an included mini-bar (all non-alcoholic), but for example it doesn’t have a laundry service, while basically any 3-5 star hotel in China would have included laundry. Also, there is a car transfer service, but it’s so absurdly priced for no particular reason. 400 rmb+ for basic transfers where as a Didi would be 10 rmb. Similar luxury properties such as the Ritz-Carlton has these amenities included.
The restaurants were nice. We only tried Na Lian, which despite being an in-house guest and being told that they could get reservations for us, we basically were treated like walk-in’s despite being told we had reservations (and we were unable to get a window seat). The bar was also nice and we enjoyed it, the staff were very attentive and helpful. The bar manager waited for us to arrive, but the bar consistently had spend limits for any table or reservation, which additionally just seemed silly, considering we were already staying in a booked deluxe room. The drinks and lamb were very good. The menu was a little outdated, and illustrated wine by the glass, but we were then told that the menu is wrong and they don’t do that.
Also, there was strangely a lack of extra towels and bins in the room. I found myself walking into the bathroom many times to throw away trash.
This is a good hotel and I plan to be back again, but it can definitely improve. Too much nickel and diming. Good service and good products inspire people to come back, which is worth much more than selling one bottle of shampoo and pushing a customer to never return again.
Comfy robes and slippers.
9.5/10
โรงแรมใกล้Downtown/Elephant Trunk Hill/Two Rivers And Four Lakes,กุ้ยหลิน37.5% ของนักท่องเที่ยวเลือกพื้นที่นี้
AArfes2026.01.29
Excellent location, easy to walk around and it's very quiet ! The room with the river view is worth it a lot, large beds and spaceous wc too. Do use the anti-grip on the shower, it IS slippery. As for breakfast, very various hot options and also a window view into the street and river. The team used translators and also spoke some english, very communicative :) Was easy go get a 2nd card and to leave the luggage for a few hours after check out too. Definitly recommend.
ผผู้เข้าพักWonderful hotel with great view, facilities and services. Good breakfast and amneties. The staff was extremely helpful with our requests and some speak English. A lady rents electric scooters and the hotel has thaï-chi and yoga class, among other activities. The thaï-chi professor was very nice. Didis have easy access to the hotel so transport was easy. Ten Mile Gallery and bike roads along the Yulong river are near.
ผผู้เข้าพักFirstly the location is spectacular, which is the main reason we booked. The view from the room was really beautiful and it was easy enough to get to the old town by boat. Secondly the owner was so lovely and helpful and helped us organise many activities, and even accompanied us on a few. The staff are very responsive and helpful on wechat and helped us organise activities and meals. The dog was also a big highlight for our kids, especially my daughter who even cried about leaving him. The terrace is lovely too and has an amazing view. The meals cooked for us were very nice, and breakfast was adequate. The room is ok, a bit basic but met our needs. The only complaint I have is that the rooms are not sound proof, and therefore you hear every sound in the corridor and stairs. We travelled with young children who go to bed early and they struggled to fall asleep with the noise of kids running, playing and screaming in the hallway. It may not be an issue for those going to sleep later, but for us it was tough. The staff however did respond to our feedback and asked the kids to be quiet, but you do still hear people moving around outside. Overall I would recommend.
ผผู้เข้าพักWe took a room with a view and it was absolutely worth it. The 20yuan mountain view was right outside the window and we could even enjoy it from the giant bathtub. The room was spacious and clean, with a comfortable bed. The staff was incredibly helpful and even drove us to the nearby village and the train station. We also got afternoon tea and snacks when we arrived and evening snacks every evening. All in all, an amazing stay.
ผผู้ใช้ไม่ระบุชื่อNot a great hotel. I wouldn't stay here unless need to be at this precise location (but there are other hotels nearby). LOCATION. Not much to do in the neighborhood except for a few night clubs. Surprisingly few restaurants. SERVICE. No one at the front desk when I arrived at 8:30 pm. Concierge told me there was only one receptionist but that she was held up somewhere. I had to wait five minutes. After completing registration, the receptionist forgot to give me the room key, claiming she had already given it to me (she had left it at the copy machine when she copied my passport). The hotel made up by sending free snacks and fruit to my room, which was a nice gesture. AMENITIES. The room itself was fine, except that the windows were small for a ”river view luxury room” and that the power socket at the desk was defective, making it impossible to work on my laptop at the desk. The panarima bar on the 26th floor was closed when I wanted to check it out a little after 10 pm. BREAKFAST. Mediocre at best. Really ni reason to stay in this hotel.