It's literally the nicest hotel in the area despite being expensive.
Our room overlooked the sunset and the view was beautiful.
The front desk staff efficiently checked me in, making me feel right at home.Special thanks to Jackson, who made the stay perfect and was helpful every step of the way! I'll definitely come back.
Perhaps the most pleasing aspect was the hotel's quiet atmosphere that allowed us to relax and enjoy ourselves. There were no sounds of traffic or construction to distract or annoy us, and that was a pleasant change from our normal routine. We are happy to recommend to everyone that they book their next stay for rest and recreation at the Nan Ning Shangri-La Hotel.
By the way, the hotel's location is very convenient as it is central to shopping, restaurants and recreation venues. Aurelia, Jessica, Eileen, Doris, and Iris are great.
This is obviously a very nice hotel and I would recommend and would stay here again. Luxury is very obvious all over this hotel, and it is frankly very cheap for what it is.
The moment we came in, bellhops insisted to carry our bags up to the 80th floor lobby. They were always opening doors for us and very helpful with our bags, 24/7. Once we arrived, we were welcomed in and sat down at an individual desk for check in. There, we were served some excellent tea.
The hotel purser came over and welcomed us in. My girlfriend is Chinese and spoke to the staff in Chinese, but the purser switched up to English to welcome me to the hotel, which is a nice detail. Most Chinese hotel staff consistently avoid putting in the effort to speak English to me.
The hard product is amazing and is matched well with great service. Staff were always attentive and welcoming in both Chinese and English, always saying hello and checking in.
The cons:
This hotel, just like most Marriott hotels, is trying to nickel and dime you, which doesn’t make a lot of sense at this price point. In some ways it isn’t, such as an included mini-bar (all non-alcoholic), but for example it doesn’t have a laundry service, while basically any 3-5 star hotel in China would have included laundry. Also, there is a car transfer service, but it’s so absurdly priced for no particular reason. 400 rmb+ for basic transfers where as a Didi would be 10 rmb. Similar luxury properties such as the Ritz-Carlton has these amenities included.
The restaurants were nice. We only tried Na Lian, which despite being an in-house guest and being told that they could get reservations for us, we basically were treated like walk-in’s despite being told we had reservations (and we were unable to get a window seat). The bar was also nice and we enjoyed it, the staff were very attentive and helpful. The bar manager waited for us to arrive, but the bar consistently had spend limits for any table or reservation, which additionally just seemed silly, considering we were already staying in a booked deluxe room. The drinks and lamb were very good. The menu was a little outdated, and illustrated wine by the glass, but we were then told that the menu is wrong and they don’t do that.
Also, there was strangely a lack of extra towels and bins in the room. I found myself walking into the bathroom many times to throw away trash.
This is a good hotel and I plan to be back again, but it can definitely improve. Too much nickel and diming. Good service and good products inspire people to come back, which is worth much more than selling one bottle of shampoo and pushing a customer to never return again.
Comfy robes and slippers.
9.5/10
LLemon MacaronsAmazing rooftop view!!!!! After staying two days in Yangshuo we decided to switch our hotel to more secluded area to experience the real beauty of karst mountains. We were not disappointed. This hotel is fully surrounded by beautiful mountains. They have their rooftop set up for beautiful sunset and we were able to see so many stars at night. It was truly a relaxing experience. The hotel manager spoke good English. They upgraded our room to a honeymoon suite. What a pleasant surprise! They were also very helpful with planning our activities. We hiked up to Damian mountain one day and enjoyed unforgettable view. Although it was a bit strenuous climbing every step was worth it. The view was sooooo rewarding. Back to hotel, here are some pros and cons of this hotel. PROS: 1. Amazing view. 2. Friendly and helpful staff. 3. Restaurant served delicious food and they were very accommodating to our special diet. CONS: 1. DiDi/Taxi is not available here. Hotel offers free pickup and drop off service to ferry dock (5 minute ride) Pay 5rmb to cross the river (2 minute ride). Get dropped off at ancient town “Xingping.” This town has many restaurants, shops and convenience. It’s quite simple to get to Xingping. People like me don’t mind the inconvenience because we chose to stay at secluded hotel location. 2. Room needs some upgrade with furniture and plumbing. Sofa can use some spotting. Overall we were very satisfied with this hotel and we will definitely return!
ผผู้เข้าพักI had a very pleasant stay. The English-speaking staff was extremely attentive and caring. The hotel sits right by the river, steps from the bamboo-boat wharf, and about 1.6 km from the ancient town - a lovely walk with nice views. I also enjoyed the complimentary afternoon tea and the midnight snack. The free shuttle was quick, flexible, and very convenient for getting around and for transfers to and from the railway station. Highly recommended.
BBenedict1Good hotel with a good location. Swimming pool is very nice. The building itself is a little old but the staff are very very nice and helpful.