El hotel está correcto por el precio que tiene, pero podría mejorar algunas cosas como las siguientes:
1. Tener una nevera en la habitación.
2. Poner una papelera.
3. Arreglar el tema desayuno. Solo abren de 8 a 9.45h y hay unas colas de campeonato. No lo hemos podido aprovechar.
4. La salida a las 10h es muy temprana.
Nuestra experiencia en el Hotel NM fue excepcional. La amabilidad del personal hizo que nos sintiéramos como en casa desde el primer momento. La localización es inmejorable, a poca distancia a pie de la playa y del centro, lo que nos permitió disfrutar de todo lo que Playa de Aro tiene para ofrecer sin necesidad de un coche. Además, es un lugar perfecto para los amantes de los animales; viajamos con nuestros dos perras y fueron muy bien recibidas.
,Las instalaciones son amplias y modernas, y todo está impecable. Aparcar en la calle fue fácil y cómodo. El desayuno es muy bueno, con deliciosas opciones sin gluten que hicieron nuestra estancia aún más agradable.
El único aspecto que podría mejorarse es la conexión wifi, que a veces era débil, pero esto no empañó nuestra experiencia general.
Definitivamente volveremos. Gracias a todo el equipo del Hotel NM.
Top hotel , a proximité de la plage , commerces, restaurants...
Top Accueil , rien a dire.
Excellent Petit déjeuner, très généreux, variés.
Isolation phonique entre les chambres médiocre.
Rooftop non accessible à tous , sauf aux membres ou chambres premium. Donc ne soyez pas séduit par les photos comme moi 😄
Can’t recommend this hotel enough, location , staff and service was amazing. It is abit on a hill, but this didn’t bother me at all. I had the breakfast included and was so pleased, so much to choose from! Staff were super friendly and room was cleaned daily. I did not have the sea view but had a lovely view of palm trees from my room which always had a nice breeze coming. Loved every bit and will most likely stay here again when I visit Salou. Thanks for amazing service 4R Playa Park Hotel.
Apartment hotel is quite aged , simple design and basic facilities that can accommodate the needs of a family, has little kitchen with fridge and to! Room just bed and small wardrobe, not luggage racks or other furniture. Bathroom was big enough and very simple !
But I think so appropriate for the receptionist guy who is professional and so polite to us for helping everything that we asked for , even thought checking out the timetable schedule for us when the airport bus to Barcelona airport to make sure we didn’t miss the bus!
Thank you so much George ! Caring and patient person to be there to help the customers with their need ! Well done 👍
A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.