Amazing front desk guy when we checked in late on 12/8. Got all the help I needed. Location perfect for catching early morning flights. Can walk over to Terminal A.
Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.
Website clearly states ”No Pets” , upon checkin we see several people walking their dogs on the grounds. So much for that policy.
I have allergies to dogs and can only hope that a dog was not previously in the unit we rented.
Overall clean, but the black mold around the shower head and around the top of the shower in unit 848 was a bit concerning.
Was quite surprised when getting hit with a $27.92 charge for ”Resort Fees” otherwise known as ”Junk Fees” upon check-out.
Was not informed of any additional fees upon check-in.
Office manager was unmoving on this.
This has been reported to the Massachusetts Attorney General.
ผผู้เข้าพักConveniently located hotel located a few blocks from the commuter rail backbay station. Hotel staff were great and allowed us to check in early upon arrival and store our luggage at check out so we could further explore the city. The rooms are small, bedding is best for someone under 5’9, otherwise it was a great home base for a weekend trip to the city.
ผผู้เข้าพักHotel staffs are professional. Receptionist presented a warm welcome while receiving us. They responded our enquiry swiftly.
Housekeeper are very attentive, too. Facility in room was kept in good condition. Air conditioning in room was good and running quietly.
All in all, we are satisfied with the room standard and service provided by staff.
TTanFredI recently had the pleasure of staying at Yotel and overall, I was highly impressed by the level of service and the prime location of the hotel.
Service: The service was exceptional. From the moment I checked in to the time I checked out, the staff members were courteous, attentive, and went above and beyond to ensure a comfortable stay. They were always ready to assist with any inquiries or requests, making me feel truly valued as a guest.