FFanqiA fantastic hostel! They offer 24-hour check-in service, and even though I arrived in the middle of the night, the staff warmly welcomed me, showed me around the facilities, and even offered me a welcome drink! The next day, I could store my luggage for free, and the staff kindly made me an espresso to start my morning.
At noon, I had a small issue—my sandwich in the shared fridge was accidentally taken by someone. I tell this to the front desk, and coincidentally, the owner was there. She was incredibly thoughtful and even offered to have the kitchen make me a toast! Amazing customer service and problem-solving mindset!
Next time I visit Milan, I’ll stay at Ostello Bello - Milano Duomo again.
ผผู้เข้าพักHotel was really clean and nice. However, I got stuck a night at a tram/bus stop 15 minutes from the hotel on my way back from the city centre because the bus 99 was out of service. I was unfamiliar with the area and didn't speak italian. I called the hotel to ask if they could help call a taxi to pick me and bring me to the hotel. (I was going to pay the taxi obviously ) but they said they couldn't as they weren't allowed to do this. I ended up finally getting back to the hotel at almost 1am, after been assisted by some locals.