We booked this due to the Hilton reputation and for the pool and overall it was a good hotel in a good location. Free shuttle always useful and rooms were clean and to a good standard.
Unfortunately the pool was freezing cold - we asked at check in whether it was heated and were told it was. It was so disappointing, because it was impossible to enjoy a swim. A real shame.
La habitación era un sueño hecho realidad. Una estancia muy acogedora y agradable. La atención fue máxima. Servicio de colada que dejó todo perfecto y cena en el propio hotel, siendo uno de los sitios más valorados de la zona. 10 de 10
This hotel has a free shuttle. Ask at Information at the airport and they will show you where to find it. It's easy. From friendly reception to good breakfast to arrangement of quick tour, I enjoyed my stay here. Comfy pillows and bed. Everything here was to my satisfaction, including a nice, hot shower and late checkout. I recommend this hotel.
GGAPONVery nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night.
It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete.
I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.
MMister StephenThis hotel has a free shuttle. Ask at Information at the airport and they will show you where to find it. It's easy. From friendly reception to good breakfast to arrangement of quick tour, I enjoyed my stay here. Comfy pillows and bed. Everything here was to my satisfaction, including a nice, hot shower and late checkout. I recommend this hotel.