It was unfortunate our hairdryer in our room exploded noted accident do happen and we have to move room in the middle of the night but we do love the place and the service was friendly and we noted they try to address and resolve our issues immediately. But was not a very pleasant experience that I had to face unfortunately………
I arrived at late check-in time on 2/11 Sunday and Mildua Inlander's staff was after office hour so I contacted to staff for room check-in by phone call, Staff are so helpful to help me to collect the room key and required admin work. However, due to the resort's layout and my room location(my room is ROOM 90), the circulation of the hotel is not poor, poor room ordering(it is not by 101 for on 1/F like typical hotel, it is using 1-50 for G/F, 51-100 for level 1; if 101-110 for block 1, 121-129 for block 2, 131-139 for block 3, 141-150 for block 4 would be better), no coherent corridor at the end, not much signage and map/easy to miss, no Lift or easy ramp for level 1. so, it is hard to find my room and poor experience before entry the room.
Room is good for me. One thing is: can consider to have openable window after the mosquito net on the balcony sliding door if I don't want to turn on the air-conditioner.
Good location but bad service. We arrived 5 mins early for the airport shuttle but the airport shuttle left without us due to delay in checking out in the reception counter as the staff was ignoring us while we were standing in front of the reception counter.
We complained to the reception lady immediately the reception lady was very unhelpful! She asked us to walk to the airport without offering any other solution . Awful and impolite