โรงแรมที่มีสปาในฟลอริดา สหรัฐอเมริกา

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

โรงแรมอยู่ใกล้กับชายหาดและถนนลินคอล์นมาก สามารถเปิดหน้าต่างมองเห็นทะเลและห้องค่อนข้างใหญ่เมื่อเทียบกับนิวยอร์ก

ที่ชายหาดในใจกลางเมืองไมอามี ชายหาดอยู่ใกล้แค่เอื้อม รูปทรงเป็นอาคารยุค 50 และ 60 และภายในเป็นแบบทันสมัยที่เพิ่งได้รับการปรับปรุงใหม่ อยู่อาศัยได้อย่างสะดวกสบายและมีร้านอาหารอยู่ไม่กี่แห่ง

ใกล้สนามบินไมอามี่และมีรถรับส่งฟรี ห้องพักมีขนาดใหญ่พร้อมไมโครเวฟ เตากระจก เครื่องชงกาแฟ ตู้เย็นขนาดใหญ่ เตียงขนาดคิงไซส์และโซฟา สระว่ายน้ําสวยริมสระน้ํา ปัญหาเดียวคือ wifi แย่และอาหารเช้าก็โอเค

Me gusta mucho el hotel está es la 4 vez que reservo en el mismo y por aniversario de boda no dude de hacerlo

So pleased with service the moment we pulled up. We were greeted with most respectful parking attendants, and we had plenty of time to checkin and gather all belongings. Hotel provided excellent breakfast selection, beautiful pool, fitness center, as well as a fun engaging shuttle ride to their closest drop off location. On our trip, thanks to our wonderful parking attendants we were able to meet, Hulk Hogan and Jimmy Hart!!! How bad ass vacation is that! We are forever grateful. Now, for one unpleasant experience…. On our last night stay, we did experience a not so polite front desk associate. Our party wanted to utilize beautiful balcony area to play cards and laugh but there was a sign, stating bad weather patio was closed. We were bummed but made arrangements to sit inside lobby area instead. We also asked if we could have new top cover blankets for our room, coming back from the beach sand got all over them. We were told it would be a very long time before we would receive them, all blankets were locked up, and housekeeping was already gone. We stated no problem!! One of our party members got a little chilly inside lobby area, so we asked if we could have a small blanket to use. Associate handed us a small blanket to use so we could continue playing cards in lobby. We looked up weather conditions and storm had moved past, so we informed front desk associate storm moved passed, if we could use outside balcony. Extremely frustrated with us, front desk associate ripped signage off, unlocked door, and told us all mosquitoes were outside!! ***??? Next morning checking out, we informed hotel manager Laura one of her associates was unpleasant and rude last night. Ms. Laura apologized on behalf of her associate and informed us she would be speaking and addressing her behavior directly. Thanks again, Fairfield Marriott for the wonderful stay, parking attendants were so wonderful and polite!! Thank you!

การเข้าพักสะดวกสบายมาก แต่ผ้าม่านห้องน้ำและผ้าม่านด้านในมีรอยฉีกขาด รถรับส่งจากสนามบินออกทางออกหมายเลข 5 หรือ 22 และจากโรงแรมจะออกทุกชั่วโมง เวลา 00:00 น. และ 30 นาทีหลังเที่ยงในตอนเช้า หลังเที่ยง หากขอรถจากทางโรงแรม จะมีรถให้บริการตราบใดที่เวลาดังกล่าวไม่ตรงกับช่วงพักของคนขับ

โรงแรมเพิ่งได้รับการปรับปรุงใหม่ สิ่งอำนวยความสะดวกยังใหม่มาก และบางส่วนยังอยู่ในช่วงปรับปรุง ห้องสวยงามแต่ก็ยังมีกลิ่นตกแต่งอยู่บ้าง พนักงานล็อบบี้ให้การต้อนรับเป็นอย่างดีและมีบริการรถรับส่งฟรีไปยังสวนสนุก Disney หลายแห่ง คุณต้องรูดบัตรห้องของคุณเพื่อเข้าลิฟต์ซึ่งปลอดภัยมาก

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.