Upon arrival, we were disappointed by the lack of assistance with our luggage, especially as two staff members observed us struggling. The hallway carpets also made navigating with bags quite challenging. However, the rooms themselves were lovely and clean.
A standout experience was the breakfast staff, who were incredibly helpful; despite us arriving late, they still served us and even brought out juice after packing it up.
Their exceptional service truly turned our experience around, and we left feeling happy, though the reception staff could certainly improve.
I had an amazing stay at Tryp by Wyndham Izmit! Everything from the location, cleanliness, service, to the facilities was excellent. The room was clean and cozy, and the staff were friendly and professional. We especially enjoyed the pool and gym—perfect for relaxing after a long day. I stayed here with friends, and we all had a great time. This hotel truly made our trip unforgettable. I would definitely come back again if I visit this area in the future!
Broken shower tap, water not draining in the shower tray. Had to change the room on the 2nd day. New room bathroom door was not closing so had to adjust the brackets myself because the screws were loose. One of the shower tray’s door was missing in the new room 🤔.
Wifi coverage. bad signal dropping out regularly, also having problem with wifi password log in. As it is now winter time, air con only provide heating. Room feel warm and stuffy, room lighting is also minimal with only three lamp shade and look dark.