The hotel’s location is very strategic, making it convenient for getting around Istanbul. The staff are friendly, helpful, and welcoming, and the breakfast is truly excellent with a very good selection.
The only downside during my stay was that the room had an unpleasant smell. I stayed in Room 415, and although I tried running hot water in both the sink and the shower, the odor did not go away.
I hope the management can address this issue, as it would greatly improve the overall experience and help maintain the hotel’s good reputation.
Ich komme zum zweiten Mal innerhalb von zwei Monaten und bin von Service sowie von Mitarbeitern äußerst zufrieden und dankbar für so eine Zuvorkommende Art. Die Mitarbeiter sind immer bereit zum Helfen und sehr nett, für eine Alleinreisende Frau ist es auch super safe und man fühlt sich auch sehr wohl.
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif
ผผู้เข้าพักAll was great! Perfect location in the old city center, near transport stations. Service was amazing, stuff was so polite and kind and really tried to help in different situations!
NNimasherpaaOur recent stay at The Ritz-Carlton was nothing short of extraordinary, and we couldn’t be more thrilled to share our experiences. From the moment we arrived, the warmth and attentiveness of the staff set the tone for an unforgettable visit.
The property itself is stunning, with a ambiance that’s both elegant and welcoming. Our room was spacious, impeccably clean, and beautifully appointed—everything you could want in a luxury hotel setting. What truly made our stay special, however, were the thoughtful touches provided by housekeeping. They went above and beyond to ensure our comfort, addressing our needs promptly and anticipate them before they arose.
One of the standout features of our stay was how well The Ritz-Carlton catered to families—specifically for our young daughter. From the moment we checked in, we were impressed with the array of toys and activities available for children, which kept her entertained and happy throughout our visit. The kids playroom was excellent. We spent almost 1hrs playing there. It’s clear that the hotel prioritizes making family stays as enjoyable and seamless as possible, and we deeply appreciated their efforts.
Our time at The Ritz-Carlton was a combination of luxury, comfort, and attentive service that made it feel like a true home away from home. We are already looking forward to our next visit!
EEmilioGood and expedite service, kind staff at the reception desk. Great location next to popular attractions and public transport (bus, tram and metro) in a nice central street. Clean rooms with plenty of storage, space and typical decor.
DDawood Al-SalmanUpon arrival we received a room facing the main street. We could not sleep well because of the noise of the cars, but the next day the room was replaced with a quieter one. Thanks to the understanding staff. Everything was good, but the room's bathroom is old and needs maintenance and updating.
SSSSSSSSSSSSSYSuch a beautiful hotel — one with a story, a soul, and true history behind it. Still preserved under government care, this marvelous place has hosted some of the greatest guests you could ever imagine.
Mustafa Kemal Atatürk, the founder of modern Turkey, once lived here — greeting international visitors and laying the foundations for a better future for his people and his country. His suite has been kept as a tribute; the doors to the Atatürk Room open daily at 10 a.m. and 3 p.m., allowing guests to quietly pay their respects.
For those drawn to mystery, lose yourself in a cocktail (or two) at the legendary Orient Bar — where Agatha Christie’s Orient Express seems to come alive.
Yet among all the tales this hotel carries, its guest service may be the finest story of all. Attentive, kind, and earnest in every gesture — they bridge any language gap with grace and warmth.
But bear in mind — the rooms are charmingly old, though the cleanliness is truly impeccable. You can hear faint footsteps above when someone walks around, a reminder of the hotel’s vintage bones.
Room temperature control is... let’s say, an adventure. It’s either a steady 22–23.8°C or a blazing 29.8°C. At one point, I thought I was waking up with a tan. I had asked for the heat to be turned up earlier because it was freezing, and while the staff kindly came to fix it, well — this was the outcome so I just opened the window.
Last but not least, DO NOT miss out on afternoon tea at the Orient Bar!
Thank you Pera Palace :)