โพสต์เมื่อ 14 ก.ค. 2025
ผู้เข้าพัก
We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:JPY 40,078
โพสต์เมื่อ 24 ก.ค. 2026|ห้องควินตาแม่น้ำ
ผู้เข้าพักThis is my first time writing a review because I need to find a place to vent how disappointed I am with the hotel. I did not have high expectations, after all it's Six Senses, not the ultra luxury and yet it still fell short.
To be fair, the property is stunning especially the pool area but the room.....The room.....It's speechless. I booked the river view room which says 50sqm but it has no space for luggages and the closet is inside the bathroom, if you can call it a closet. What a genius design.
The room amenities are like antique. Hair dryers , iron and iron board are probably from the day the hotel was built. The iron plate was dirty and left stains on my clothes. The handles of the bathroom door is rusty metal with razor sharp edges that cut my hand. The seemingly smart control panel is not smart at all, it does not respond to anything you press. I pressed Do Not Disturb but it does not show whether it's on or not, resulting in housekeeping coming into my room at 9am the next morning. You have to use it to understand what I mean.
The restaurant environment is nice and romantic, but the service..... Having waited 10 mins to be seated is not am issue, waited one hour for the food to arrive is also not an issue, but the food came in cold after we waited for an hour! The experience was so bad that we decided to skip dinner the next day.
Spa facilities close at 8:30pm which is rather early considering this is a getaway resort. Staff came rushing you to leave starting at 8:15pm.
Pool was really nice. If you stay there, try to forget about the room and just stay at the pool. The room is like a 3-4 star homestay at best
I travel a lot as you might see from my diamond plus status but trust me I am not a whiner. This is my first time writing a review because I can't help not writing it.....
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ราคาต่อคืนเริ่มต้น:JPY 263,636
โพสต์เมื่อ 28 ต.ค. 2023
Adi Chung
โรงแรมโรงกลั่นเหล้าองุ่นที่สวยงามมาก บรรยากาศเงียบสงบ มีนกยูงเดินเล่นรอบไร่องุ่น ที่ชอบที่สุดคืออาหารเช้า อาหารหลากหลาย สด และอร่อย และร้านอาหารมีวิวที่ไม่รู้จบ ที่ตั้งของโรงแรมอยู่ห่างจากสนามบิน 1.5 ชั่วโมงโดยรถยนต์ ซึ่งสะดวกมาก การบริการของโรงแรมดีมากและมีกิจกรรมให้เลือกมากมาย ฉันจะกลับมาอีกในครั้งหน้า
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ราคาต่อคืนเริ่มต้น:JPY 43,321
โพสต์เมื่อ 6 ก.ค. 2024
Andreia
As vistas do hotel são incríveis. Está situado numa zona calma, com ótimas vistas mas fica longe de tudo.
Limpeza deixa muito a desejar. Lençóis estavam sujos com cabelos.
Pequeno almoço igualmente. Para um hotel de 4 estrelas deveria ter mais variedade e pão fresco, porque o pão não parecia ser fresco. Deveriam fazer reposição da comida, uma vez que, já não havia frutas e outras coisas.
O preço é excessivo no bar da piscina.
De resto, foi tudo impecável. Hotel muito bonito
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ราคาต่อคืนเริ่มต้น:JPY 15,583
โพสต์เมื่อ 16 พ.ค. 2025
ผู้เข้าพัก
That’s good experience to stay in the Vila Gale hotel. Nice view and nice service. We hope come back soon.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:JPY 34,946
โพสต์เมื่อ 30 ต.ค. 2025
ผู้ใช้ไม่ระบุชื่อ
The spa is excellent & staff super friendly. Easy to park and in a great location. The restaurant is definitely worth eating at in the evening and breakfast is also very good!
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:JPY 29,860
โพสต์เมื่อ 26 ธ.ค. 2024
Traveller2000
พนักงานน่ารัก แนะนําสิ่งอํานวยความสะดวกในโรงแรม ให้เครื่องดื่มต้อนรับ ห้องใหญ่พร้อมของใช้ขั้นต่ํา ต้องเตรียมกระดาษทิชชู่เอง
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ราคาต่อคืนเริ่มต้น:JPY 27,504
โพสต์เมื่อ 26 เม.ย. 2026
ผู้ใช้ไม่ระบุชื่อ
Optimo staff no Hotel. Hotel precisa de alguma decoração paredes de quartos e corredores excepto no hall entrada. Hotel também precisa ter chinelos, roupoes e artigos de higiene.Artigos essenciais num hotel desta qualidade.
Um hotel com história e de qualidade de luxo.Bem localizado. Um hotel a repetir
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ราคาต่อคืนเริ่มต้น:JPY 18,313
โพสต์เมื่อ 16 มี.ค. 2025
MarquesCarla
Spa muito bom. Quartos bem decorados, sóbrios com camas muito confortáveis. Pequeno almoço excelente e atendimento personalizado, cuidadoso e ótimo
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ราคาต่อคืนเริ่มต้น:JPY 25,101
โพสต์เมื่อ 29 ธ.ค. 2023
ผู้เข้าพักSegunda vez aqui, é cada vez que volto está melhor.
Apartamentos top, com todo o conforto.
Piscina interior com água quente top, como nunca vi.
Pequeno almoço fabuloso.
A voltar sempre que possa.
Recomendo
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ราคาต่อคืนเริ่มต้น:JPY 32,007