The place is new and having 3rd party listing in trip. com can get better deal, as if you just walk in will charge you their regular price very pricey as they just next to the wharf marina going to hundred Island, the room is excellent clean and had a nice size bathroom with bedit, hot water and great water pressure, firm comfortable bid and big soft pillow and heavy blanket. The staff is very helpful and polite accommodating, big size pool not heated but comfortable. I would stay this place again if ever we return to alaminos, its just sad that this war crisis is affecting the business and people livelilyhood.
Front desk service was very bad, we arrived 1pm (early for our 2pm check-in) since hotels usually already have the rooms ready, but we received our room at 2:30PM !! no apologies from the front desk, we didnt even receive details for the breakfast buffet. the whole lobby was full of people waiting to be checked-in. Our shower was busted, reported also to front desk for repair but wasnt fixed. One of our friends also had an issue with them, the front desk was very rude to them and didnt want to transfer the call to the manager. Other than that the rest of the staff was very polite and attentive.
A little bit disappointed kasi pagpasok mo palang ng room incomplete siya. Wala man lang naka steady na cups , water, sabon, toothpaste, etc. Hindi refreshing ang amoy and the toilet and bathroom is not clean. And medyo napuyat kasi till 12am ata yung music at may kasama pang bata. They did not even consider yung blanket na hndi kasya yun sa isang tao lang so pinabayaran payung extra blanket well infact dapat tig isa naman dapat yun kasi bayad naman yung room as 6 .
But the positive side is mabavait yung staff nila at the location of the resort is maganda dahil malalapit siya sa mga tourist spots sa bolinao.
The villa where we stayed is very spacious especially the bathroom. The disappointing experience is the sudden lack of water which occured 3x during the 1 day stay, although the reception and personnel were responsive
when the problem was raised.
The hotel and the location is perfect for peaceful and easy access area to go to the Heart of Vigan we stayed 2 nights we did 1 day in ilocos sur travel to ilocos norte the next day and came back to the same hotel.its clean employees have a pleasing personalities restaurant menus is okey food is great.
The only issue i have since i am used to stay on a buffet breakfast hotel this place requires you to choose your breakfast on the small option list.and drinks option are weird so if you choose juice thats all you get you cannot get a coffee even if you offer to pay for it very weird way.but overall the hotel is great! Good for group families and kids friendly
Our stay was excellent—the accommodations were comfortable, and the service was great. We loved our room. However, the serving time for dinner at the restaurant @ Coast was too long, and the Cajun dish lacked flavor. We hope this can be improved for a better dining experience. Additionally, having a heater in the shower would add comfort to the guest.
FFulgencio PolThe place is new and having 3rd party listing in trip. com can get better deal, as if you just walk in will charge you their regular price very pricey as they just next to the wharf marina going to hundred Island, the room is excellent clean and had a nice size bathroom with bedit, hot water and great water pressure, firm comfortable bid and big soft pillow and heavy blanket. The staff is very helpful and polite accommodating, big size pool not heated but comfortable. I would stay this place again if ever we return to alaminos, its just sad that this war crisis is affecting the business and people livelilyhood.
SSairen KhayOur stay was excellent—the accommodations were comfortable, and the service was great. We loved our room. However, the serving time for dinner at the restaurant @ Coast was too long, and the Cajun dish lacked flavor. We hope this can be improved for a better dining experience. Additionally, having a heater in the shower would add comfort to the guest.
WwencyyuFront desk service was very bad, we arrived 1pm (early for our 2pm check-in) since hotels usually already have the rooms ready, but we received our room at 2:30PM !! no apologies from the front desk, we didnt even receive details for the breakfast buffet. the whole lobby was full of people waiting to be checked-in. Our shower was busted, reported also to front desk for repair but wasnt fixed. One of our friends also had an issue with them, the front desk was very rude to them and didnt want to transfer the call to the manager. Other than that the rest of the staff was very polite and attentive.
ผผู้เข้าพักWe arrived at noon but needed to leave because it was not 2 pm. The lady did checked us in in advance, i paid Php1000 deposit before we left, we were told to just come back and they will let us in.
We came back just before 2pm. 3 of us needed to go to the city while 3 others stayed. When I arrived with my hubby and brother, we were surprised that my brother's wife and family stayed in the lobby waiting for us, said that they were not offered to go to the room since i was not there. Meanwhile, when we arrived this morning, the staffs are aware that were were all together as they were taking pictures of us in the lobby, they have this special mini stage that turns while taking 360 degrees selfie.
I was disappointed that our family was left in the lobby waiting instead of assisting them to our room.
Room is reasonably clean.
LLiezl ValdezA little bit disappointed kasi pagpasok mo palang ng room incomplete siya. Wala man lang naka steady na cups , water, sabon, toothpaste, etc. Hindi refreshing ang amoy and the toilet and bathroom is not clean. And medyo napuyat kasi till 12am ata yung music at may kasama pang bata. They did not even consider yung blanket na hndi kasya yun sa isang tao lang so pinabayaran payung extra blanket well infact dapat tig isa naman dapat yun kasi bayad naman yung room as 6 .
But the positive side is mabavait yung staff nila at the location of the resort is maganda dahil malalapit siya sa mga tourist spots sa bolinao.
MMsElledgeSThe hotel and the location is perfect for peaceful and easy access area to go to the Heart of Vigan we stayed 2 nights we did 1 day in ilocos sur travel to ilocos norte the next day and came back to the same hotel.its clean employees have a pleasing personalities restaurant menus is okey food is great.
The only issue i have since i am used to stay on a buffet breakfast hotel this place requires you to choose your breakfast on the small option list.and drinks option are weird so if you choose juice thats all you get you cannot get a coffee even if you offer to pay for it very weird way.but overall the hotel is great! Good for group families and kids friendly
ผผู้ใช้ไม่ระบุชื่อThe villa where we stayed is very spacious especially the bathroom. The disappointing experience is the sudden lack of water which occured 3x during the 1 day stay, although the reception and personnel were responsive
when the problem was raised.