Overall, my stay was positive. The location is very convenient, and the airport pickup experience was smooth—the driver was especially helpful.
Areas for improvement:
Check-in consistency: I noticed some inconsistency in how guests were treated during check-in, with foreign visitors receiving more attentive service than locals.
Food quality: The taste of some dishes, such as the nachos with cheese, could be improved.
Enjoyed our 2 nights stay in Royce (old tower) although yung room namin walang view unfortunately but the other room has a view of the highway so ok na rin. Breakfast was good we really enjoyed it. Naenjoy din ng mga kids ung pool at free golf cart rides 😄 we will definitely come come back!
I had a wonderful stay at Palette Hotel! From the moment I arrived, the staff were very welcoming, polite, and attentive, making sure I felt comfortable throughout my visit. The room was spotless, well-maintained, and had all the essentials for a relaxing stay. I especially appreciated the cozy ambiance and the attention to detail in both cleanliness and comfort.
The location is also very convenient, close to key spots in the area, yet still peaceful enough for a good night’s rest. The service was consistently excellent — from quick responses to requests to the warm smiles that made the experience even more pleasant.
Overall, Palette Hotel exceeded my expectations. I would highly recommend it to anyone looking for a clean, comfortable, and hospitable place to stay. I’ll definitely come back on my next trip!
Pros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
At first they gave us old room, which the smell of room was really off so I asked them if we can get the first room that we experienced 2 weeks ago, receptionist ask me to give additional 500php to upgrade our room and yes we’ve got the first room we experienced. We will keep on coming back as long as we will get the new rooms hehe
⭐️⭐️⭐️⭐️⭐️ 10/10 – Great Stay at Park Inn Clark!
We stayed overnight at Park Inn Clark as a group of two, and overall, it was a wonderful experience. The room was clean, comfortable, and well-maintained—exactly what you’d expect from a hotel of this standard. The staff were friendly and accommodating, and the location is especially convenient if you’re attending events in the area.
One thing that could be improved is the check-in process. Since our stay coincided with a peak period due to conferences, the front desk seemed a bit overwhelmed. It would help if the hotel could streamline room assignments in advance during busy seasons to ensure a smoother, faster check-in for all guests.
Despite that, we truly enjoyed our stay and would definitely choose Park Inn Clark again. Highly recommended!
The hotel is pleasantly unique in many ways but what we enjoyed most is the free videoke for an hour. The buffet breakfast have few but very good choices of food.
I have stayed previously hereon a few occasions, finding it convenient. It is in a good location close to restaurants and bars money changer.
I believe it's good value for money despite limited amenities.
Staff are friendly.
Direct access to Sparrows Cafe is good where locals & foreigners eat.
GGregoryA great hotel in the tranquil Clark zone, notable for greenery and clean air. The staff are unfailingly professional, courteous and dedicated to wowing the guests at every turn. The Swiss-style Markt resto does a good breakfast, and a la carte items form much of the day and evening. A relaxing pool with a bar on the 5th floor is another good feature. And of course the ******. But even if you don’t gamble, you can still enjoy this place.
ผผู้ใช้ไม่ระบุชื่อAt first they gave us old room, which the smell of room was really off so I asked them if we can get the first room that we experienced 2 weeks ago, receptionist ask me to give additional 500php to upgrade our room and yes we’ve got the first room we experienced. We will keep on coming back as long as we will get the new rooms hehe
ผผู้ใช้ไม่ระบุชื่อCouples or even groups of friends will find this place to be ideal for relaxing. The abundance of historic homes and artefacts from notable people in the past evokes nostalgic feelings. The staff is incredibly helpful, pleasant, and quick to respond. The only real drawbacks are the unusually quiet floor and the lack of a bidet in our room. The road leading up to the resort is very uneven and dangerous for cars. To make matters worse, they charge extra for extra mineral water, which is totally unfair. There are other hotels and resorts all over the globe where this isn't the norm. I hope this can be reviewed and made better. Not only that, the hot water flow from the toilet is extremely low.
AA.P.LWe had a wonderful and memorable stay at Hilton Clark! The customer service and attentiveness to our needs are unmatched.
Our stay was made extra special because of the ff staff:
1) Lucky - very considerate during our check in
2) Loisa - immediately took action when we reported a concern in our room
3) Parcon - very friendly and approachable
4) Roderic - very attentive to details! he surprised us with a birthday cake by the pool. The birthday girl was so touched. It really made her day extra special.
Indeed, a service we won’t forget. Big thanks, guys!!
Further, the breakfast buffet is superb! So many great and diverse choices. Our indoor dining order also arrived earlier than expected.
The amenities are all clean. We enjoyed our time in the pool! Even the life guard on duty is very friendly.
Will definitely visit again ❤️
AAngelica CastadaPros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
ผผู้ใช้ไม่ระบุชื่อThe hotel is pleasantly unique in many ways but what we enjoyed most is the free videoke for an hour. The buffet breakfast have few but very good choices of food.