Шикарный отель! Очень красивый внешний вид, чистота, приятный запах в Лобби.
Завтрак был вкусный (положили много фруктов 🤩)
Расположение тоже отличное, легко найти его. Вокруг полно ресторанчиков.
В день выезда помогли заказать такси и отнесли вещи.
Спасибо 💕 С удовольствием вернусь в этот отель
The hotel is very clean. It has free coffee station at the reception area. Thumbs up for the exceptional and attentive services provided by the front desk receptions. They use WhatsApp to communicate with hotel guests, that’s extremely helpful.
The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard.
Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved.
Lastly, the intensity of the Marrakech heat was truly remarkable.
Overall, I would rate the hotel a respectable 7 out of 10.
The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful
J’ai séjourné à plusieurs reprises dans cet établissement et c’est toujours un vrai plaisir d’y retourner. Le service est irréprochable, le personnel est attentif et aux petits soins : il suffit de demander et tout est organisé avec efficacité, que ce soit pour un massage, une balade ou une excursion.
Les chambres sont spacieuses, très propres et confortables. L’ensemble de l’établissement est impeccablement entretenu : les piscines, les parcs et les espaces extérieurs sont à la fois calmes et ressourçants. On y croise même quelques animaux comme des chats ou des paons, ce qui rend l’ambiance encore plus agréable et apaisante.
La nourriture est excellente, variée et généreuse. De plus, la navette gratuite mise à disposition pour rejoindre la ville est un vrai plus.
En résumé : propreté, confort, qualité du service et atmosphère relaxante… tout est top. Je recommande vivement cet établissement !
Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
I had a wonderful day at Riad Africa. From the moment I entered the hotel, I was treated like a VIP guest. I got to enjoy breakfast on the rooftop while I was waiting for my room, which is a very enjoyable place to spend your mornings afternoons or evenings. I feel like I had real connections with the staff, who are always warm and accommodating. The location is great, an off alley not far from the main arteries of the city, so it’s quiet and secluded. I had the super cozy budget room for a few nights, which I had all the amenities, and was indeed quite cozy. Overall, it was great value for the service, facilities and location. Thank you for a great day.
Location was right in the centre of Medina and easy to find. Got there by bus from airport and then almost 15 minutes walk. Check in was easy and smooth. A person was available on reception. It is a hostel with 6 people on sharing a room. Bed was clean and tidy. I got upper bed. Also got a locker to put my stuff in it. Bathrooms and toilets are common so you may have difficulty if you are leaving early. Breakfast was on time and delicious. There was a variety in it. Only problem I got was when I had to checkout in the morning. There was nobody on reception and had to wait for a while. Also the lady was not much cooperative.
It is value for money for a solo traveller on budget. Cannot suggest to couples or families because there is no privacy as it is on sharing.
Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
RRuslan’sСтарый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
ผผู้เข้าพักBon hotel, un peu vieux mais propre.
Le personnel est accueillant et le petit déjeuner est très varié.
Le chauffage ne fonctionnait pas dans ma chambre le premier jour, j'ai été changé le second jour de chambre sans que le chauffage de l'autre chambre fonctionne bien. Le lendemain, les agents de maintenance ont fait la maintenance et c'était maintenant bon.
Quelques points que j'ai pas appréciés :
- il est interdit d'apporter à l'hôtel de la nourriture et des boissons
- Dans le buffet dînatoire, l'eau n'en fait pas partie.
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad