Красивый холл, радушные ребята на ресепшене, вкусные завтраки и расположение близ старого города. Пожалуй все плюсы. В номере нет фена, надо просить на ресепшене. Номер маленький, было прохладно( вторая половина января)
Кондиционер, долго не хотел держать температуру, но справился в итоге!) если на все это не обращать внимания, то все ок! Все таки важнее колорит Марракеша!)
Tout est bon, rien à dire . Le personnel est impeccable, un service à la clientèle hors paire. Je suis très surpris par la qualité du management et le service aux clients. Les sœurs et frères qui sont à la réception sont très attentifs, respectueux gardant toujours le sourire et prêtent pour répondre à vos doléances. Il suffit juste un petit message dans leur groupe Whaspp et en quelques secondes vous aurez ce que vous désirez. Le café gratuit, le chocolat Swiss, le petit déjeuner, bref … rien à dire. Merci à tout le monde. Je retournerai in sha Allah .
The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard.
Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved.
Lastly, the intensity of the Marrakech heat was truly remarkable.
Overall, I would rate the hotel a respectable 7 out of 10.
J’ai séjourné à plusieurs reprises dans cet établissement et c’est toujours un vrai plaisir d’y retourner. Le service est irréprochable, le personnel est attentif et aux petits soins : il suffit de demander et tout est organisé avec efficacité, que ce soit pour un massage, une balade ou une excursion.
Les chambres sont spacieuses, très propres et confortables. L’ensemble de l’établissement est impeccablement entretenu : les piscines, les parcs et les espaces extérieurs sont à la fois calmes et ressourçants. On y croise même quelques animaux comme des chats ou des paons, ce qui rend l’ambiance encore plus agréable et apaisante.
La nourriture est excellente, variée et généreuse. De plus, la navette gratuite mise à disposition pour rejoindre la ville est un vrai plus.
En résumé : propreté, confort, qualité du service et atmosphère relaxante… tout est top. Je recommande vivement cet établissement !
I had a wonderful day at Riad Africa. From the moment I entered the hotel, I was treated like a VIP guest. I got to enjoy breakfast on the rooftop while I was waiting for my room, which is a very enjoyable place to spend your mornings afternoons or evenings. I feel like I had real connections with the staff, who are always warm and accommodating. The location is great, an off alley not far from the main arteries of the city, so it’s quiet and secluded. I had the super cozy budget room for a few nights, which I had all the amenities, and was indeed quite cozy. Overall, it was great value for the service, facilities and location. Thank you for a great day.
The hostel was lovely and very friendly. The siblings that run it are lovely and so helpful.
It was a great experience and would recommend it to anyone who wants to experience a hostel stay.
It is right in the middle of the Souk but you cannot hear any noise
Very good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
DDawnieI booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start.
The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa.
The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day.
The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning.
The photo is a view from our room.
The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
DDrama ZhangThe best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.
PpixietreatsThe service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
FfifihywWe had a great stay here, the staff were so friendly and helpful!! Thank you to Abdu, Hamza and Ahmed for making our stay so comfortable :) they gave us tips on what to do and what to avoid and drew them out on the map for us!
The room was lovely, a bit dim but not too much of a problem overall. The bathroom was clean and had the basic shower amenities. The room itself was decent in size and not too noisy (you can hear some things from outside the room but it wasn't disruptive).
There is a rooftop where you sit and relax, we had some mint tea up there in the evening and it was lovely and quiet.
They served slightly different breakfast every day which was nice e.g. omelette, fruit, yogurt and Moroccan bread/pancake. They gave us orange juice and a choice of tea or coffee.
The location is not bad, quite close to the markets but you need to walk a bit from the road and turn in some alleys before reaching the riad. You will see some cats in the alleys on the way to the riad and that was something we looked forward to each time haha