It was great to have a such nice hotel in the colimbo, room condition and design is awesome and all staff are really kind. Especially, I would like to point that the rooftop pool is extraordinary beautiful. I can say that having time ar rooftop pool is must thing to do in colombo.
Amazing hotel. Very good staff and service. They always greet you smiling. They upgraded us to Executive room for a small price. Fahad- thanks for all your help.
Breakfast spread is amazing. Everything is worth trying.
Had a lovely stay even with some hurdles that were handled professionally and that's why it is nothing to report about. Only unsolved problems are cause of critic.
We had a good stay and loved the smell of towels and beddings. One thing... the beautiful oriental windows could be cleaned sometimes to better enjoy the great views. 💪😁
Мы остановливались в отеле на 1 ночь перед вылетом из Коломбо в Россию. И это было правильным выбором! Отель поразил своим дружелюбием, чистотой, красивыми уютными зонами отдыха, просторными номерами!
Это - прекрасный выбор для отдыха до или после перелета!
С самого начала нас встретили по приезду, забрали все вещи и проводили на регистрацию. Пока мы ожидали ключи, нам выдали холодные полотенца для охлаждения и прохладительные напитки. Впервые встречали холодные полотенца - это было то, что нужно, т.к. жара стояла необыкновенная!
Нас заселили в Superior room, повысив класс номера бесплатно, с видом на лагуну, что было очень приятно)
Расположение: отель находится в 15 минутах от международного аэропорта CMB. Это его несомненный плюс, потому что на след.день утром мы вызвали такси и уже через 15 минут были у аэропорта.
Он не на берегу океана, но находится у прекрасный лагуны - вид потрясающий! До океана 8-12 минут езды на машине, столько же до улицы с магазинами, кафе и барами.
Номера: просторные, чистые с прекрасным балконом на всю компанию! Душ я бы назвала тропическим ливнем из-за шикарного напора! Есть все, что нужно для комфорта.
Холодильник - единственное, чего нет в номерах)
Инфраструктура: у отеля есть бассейн, ресторан, бар roof-top - все, что нужно для жизни.
Еда: мы брали номера без завтраков, т.к. рядом находился фуд-корт Sasha, где можно поесть в 2 раза дешевле. Но мы сходили на ужин в день приезда в ресторане, за столиками на берегу лагуны - это потрясающе! Вид как в самом дорогой ресторане) Цены не кусаются, но качество блюд среднее. Готовят хуже, чем в Вилигаме. Пицца - как готовая из ленты, стейки чуть пересушены, морепродукты жалеют😏 Но мы уже были избалованы хорошей кухней в Велигаме) В общем ресторан подойдёт для того, чтобы перекусить и выпить коктейли с отличный видом на закат!
Сервис: просто прекрасный! Как в отеле на Мальдивах)) все принесут, всем помогут, не дают даже ничего самостоятельно принести за стол - все сделают за тебя. Очень подкупило!
Вывод: это прекрасный отель для того, чтобы отдохнуть до или после перелета! Остановиться здесь на пару дней - прекрасный вариант)
Hotel is in good location, nice amenities and very clean.
Booked with breakfast and dinner 4nights. Both ok not a Shangri la standard, menu almost everyday the same. Drinks not included in dinner buffet, you have to pay for it.
Has a mall access in the lobby. If your gonna book the hotel, just book the room, have a plenty choices of food in the mall. Cheaper and has a wide variety of cuisines.
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
ผผู้เข้าพักОтлично отель, нужно было переновать перед вылетом. Рядом с аэропорта и главный для нас плюс это наличие теннисного корта, хотя мы думали что это входит в стоимость проживания, а оказалось нужно платить отдельно. Нас не смутило.
Хороший чистый бассейн, красивая территория
GGoldmemberHad a lovely stay even with some hurdles that were handled professionally and that's why it is nothing to report about. Only unsolved problems are cause of critic.
We had a good stay and loved the smell of towels and beddings. One thing... the beautiful oriental windows could be cleaned sometimes to better enjoy the great views. 💪😁
木木可CoraMy booking is sea view, front desk assign a room with most of tree view include a little bit sea view to my deluxe room booking. After twice negotiated, finally I got the nice sea view room under my expectation, but the feeling is really bad.
The location is inconvenient.
IIan LagacLocation is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious.
Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready.
Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait.
Pool, restaurant, and bar staff are all great. Very personable and accommodating.
Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool.
Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people.
Overall a great experience and will definitely stay here again if I’m in Colombo.
IIM HYEOKIt was great to have a such nice hotel in the colimbo, room condition and design is awesome and all staff are really kind. Especially, I would like to point that the rooftop pool is extraordinary beautiful. I can say that having time ar rooftop pool is must thing to do in colombo.
ผผู้เข้าพักI had an absolutely wonderful stay and felt truly taken care of from the moment I arrived until I left. Every request was handled with genuine care and professionalism, and the level of hospitality clearly shows that customer satisfaction comes first.
A very special thank you to Mr Gajan from the Bell Service. He kindly accompanied me during check out and patiently waited with me for quite some time until my taxi arrived. His warmth, attentiveness and dedication made a lasting impression on me and truly represent outstanding service.
The in room dining was also excellent and of very high quality. Unfortunately I caught a cold during my stay and could not explore everything, but I will definitely come back.
A true five star experience. Highly recommended.
TTravel BearI recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist.
First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver.
However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours.
There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt.
Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM.
The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.