ผผู้เข้าพักAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
ผผู้เข้าพักOverall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.
ผผู้เข้าพักThis hotel was fabulous, definitely recommend the stay.
Staff are friendly, rooms kept clean, lots of things to do if you do not want to travel outside the hotel.
Would 100% recommend this hotel for anyone who is looking for the perfect break.
ผผู้เข้าพักEverything is good , but the shame is the hotel not providing any slippers for the customers. Other than that everything is perfect location, entertainment. Cinema and bowling within walking distance.
HHppy TravelsBooked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel.
Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.
ผผู้ใช้ไม่ระบุชื่อCurtains were undersized for the room so was woken up at around 05:00 by daylight light coming through did complain the night before and in the morning was informed that someone would come up to have a look but no body turned up
ผผู้เข้าพักThe receptionists provide great service, along with the waiters in the restaurant. The rooms provided everything you need and more. The beds were extremely comfortable.
We cannot fault the food at all. The dinner and breakfast were both extremely tasty, cooked to perfection and brilliantly presented.
The only downfall was on checkout when we were asked to pay for our child's dinner, even though we had booked half board for 2 adults and 1 child (3 guests) but hopefully getting this resolved.
Apart from that, we would definitely recommend this hotel.