ผผู้เข้าพักBeautiful hotel in a great area.staff were all very friendly and helpful, the spa was amazing . Only negative on che k out they tried to over charge fir additional breakfasts I didn’t have.
ผผู้เข้าพักAmazing experience, everything was just perfect. The hotel is the only 5* hotel in Liverpool and it certainly lived up to its expectations. We didn’t eat Breakfast or Dinner in the hotel, the £29 price tag was a bit too steep for breakfast we thought. The room was amazingly clean and quiet. Although we had booked the Deluxe room, we did think the bed should have been larger than just a normal double, but it didn’t spoil our experience. The hotel is 5 min walk to Matthew Street and the Cavern and a 10 min walk to Lime Street Station. Perfect experience would definitely stay here again.
NNicola KatherineFirst of all, they had messed up our booked for 2 king rooms so son gets upgraded - fine.
Then get to my room - very dark so don’t see outside. All night kept awake by loud humming, beeping and whirring. Too tired to go back to reception.
Turns out I was inside from all the ventilation shafts etc. Noisy from people going past at all times of the night.
Worst night sleep ever in a hotel.
Do not accept room 606.
ผผู้เข้าพักBeautiful views & great amenities. The pool, jacuzzi, sauna, gym, everything was perfect. It was our first time in Liverpool and I’m glad I booked Crowne Plaza for our stay 🫶🏼
JJam007The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
ผผู้เข้าพักBeautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!