โรงแรมที่มีสปาในโบลิวาร์ โคลอมเบีย

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

This place is simply amazing. My girlfriend and I decided to stay here for the first two nights in Colombia and we couldn’t have been happier with our decision. We stayed in the Africa suite - the room was clean, beautifully decorated, and had so much charm. The bed was comfortable and all the amenities were as advertised. But that’s just the tip of the iceberg. The staff here is truly what deserves a stellar review. We arrived late and even before our arrival, the owner Marcus had responded to us promptly with info about checking in. When we got there - Franc (François) was waiting for us and gave us a quick and thoughtful tour of the BnB and was so kind and informative with any and every question we had. He made the trip for us. Such a wonderful human being. The next morning we had an amazing breakfast that was cooked to perfection and was greeted by their resident tortoise on the premises - such a cute lil guy, as well as Marcus who was just as welcoming and kind as he was on the phone. When we left, Roman was working and set us up with a cab to the bus station and was equally kind and helpful. I could go on - but just do yourself a favor and book this BnB. I’ll be going back the next time I come back to Cartagena - and any time after that.

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

Casa Santa Clara：雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園，也是住進來歷史遺跡裏，可以在葱鬱的熱帶植物掩映，和斑駁的立柱古牆邊吃早餐，很妙！我這次也很感謝網友的推薦，也是雅高會員，所以就選了它。服務是預想的熱情老練，而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店！感覺很用心！另外，好多人在卡塔赫納結婚呀，在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈

So cozy and lovely place🥰. Added one more night to my reservation because loved the harmony and peace that I felt on that hotel. The breakfast was amazing 200/10 🤩. Great variety of fruits,healthy and local food. Thank you so much to Andrey so polite and charming guy who helped me in everything; as well as Jorge who is so professional doing his work, Alfredo and kitchen girls, thank you for so delicious food. The rooftop is a dream but unfortunately don’t have (stable) bartenders to enjoy drinks.Sadly to say the general manager was unprofessional and unkind, must to improve his professional relation to drive a good management of a hotel of this category. I would love to go back in my next trip to Cartagena 🤍🇨🇴 . Recommendations: if don’t tolerate noise, don’t book the rooms next to the street.

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

ช่วงเวลาที่ดีใน Cartagena ไปเที่ยววันเกิดกับสามีของฉัน พัก 5 คืน พนักงานน่ารักมาก เป็นมิตรมากอบอุ่นและเอาใจใส่ เมืองนี้น่าทึ่งมาก เราชอบทุกอย่างเกี่ยวกับการเข้าพักของเรา อาหารก็ยอดเยี่ยม มีอาหารเช้าและเครื่องดื่มที่น่าตื่นตาตื่นใจที่ร้านอาหารของโรงแรม และมันเกินความคาดหมายของเราจริงๆ เราเพิ่งจากไปและแทบรอไม่ไหวที่จะกลับมา! ขอขอบคุณคริสเตียนที่แผนกต้อนรับซึ่งเกินกว่าจะช่วยเหลือเราวางแผนสิ่งที่ต้องทําใน Cartagena ซึ่งทําให้การเดินทางของเราพิเศษเป็นพิเศษ

قمت بحجز غرفه لمدة عشر ايام بخيار عدم الغاء وعند اكمال نصف المدة حاولت الغاء الحجز ول يكن هناك تجاوب من ادارة الفندق وهو من ابسط حقوقهم كنت اتمنى لو كان هناك بعض المرونة في التعامل الفندق جميل والغرفة واسعه ويوجد احتمالة كبيرة في حال زياره المدينة مرة اخرى ساقوم بالحجز فيه مجددا ولكن مع خيار الغاء او تعديل الحجز وجبة الافطار متنوعه ولذيذة والفندق مريح ومكانه كان ممتاز

The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!

Absolutely fantastic. This is a quiet small resort with maybe 14 rooms. 1.5 hours from Cartagena City. A bit of a harrowing drive, but definitely worth the trip. Once you get in through the doors, it’s beautiful & peaceful. Balinese type style. Not a five-star resort but they do a really nice job. Very well staffed so you have somebody to help you if you need anything. Very quiet. No telephones, no tv’s in room. Rooms are spacious, private, very comfortable. Two small beaches on either side of the main area. All open-air reception, Restaurant. One restaurant iwth 2 levels. Food was actually terrific. Best food we had in Colombia. We were there for three nights and absolutely loved it. lots of daytrippers, people coming in from Cartagena on boat to spend the day at the resort. Was nice. Will definitely come back. Thank you to Lordy who took such nice care of our family. Special place.